We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
Too big (wide)
Too big (wide) for my baby who fits into 12-month old clothing. Fits my 4-year-old head circumference better, but for him, it did not cover his ears.
We're sorry to hear that the size you purchased didn't work out. Feel free to give us a call or chat anytime you want to confirm garment measurements. If you haven't already, you're welcome to [return or exchange](https://www.patagonia.com/returns.html).
Super warm and cute but runs a little big
Got this for my 15 month old daughter. It’s very warm and so so cute but it goes down over her eyes a lot when she’s in the car seat, stroller, or carrier, especially if I try to put up a good over it. So it covers her whole forehead which is nice but is annoying to keep pushing back.
This hat is very cute and soft, however, the sizing seems off. The 3-6 month size covered not only my child's head, but face and neck as well. Not wearable.
Hi Elizabeth, we're sorry to hear this was too big for your little one. Please feel free to [return](https://www.patagonia.com/returns.html) it back to us if you'd like, and purchase a size down. Thank you for your feedback!
Adorable Cozy Hat
I love this hat for my little girl and she looks adorable in it, but it is a little bit big. When clicking on the size on the website, it offered 12-24 months and my daughter is 15 months, so that is the size I purchased. However, when we received the hat, the tag inside just says 24 months and the hat was very big. I ended up putting the hood from... Read More her Patagonia fleece under the hat and that worked out, and since it is big she can get more wear out of it next year. I do think the sizing needs to be edited on the site though.
Ordered 6-12mo size hat for my one year old and it was way too big. It easily fit on my head so I don't know how it would fit a 6-12 month old.
Sorry to hear that the sizing didn't work out.We're happy to help you [return](https://is.gd/DQq2nw) it to a Patagonia-owned store or send it in for a refund or merchandise credit. Please reach out to us if you'd like assistance with that!
Super cute but runs large!
We really like this hat. We bought the 6-12mo size for our 6mo old and it is swimming on him. We’re hoping he grows into it as winter approaches.
Hi Adrianna! Thanks for taking the time to provide this feedback, although we're sorry to hear about the trouble with sizing. If you find that you will need to return or exchange it after all you can get that started [here](https://www.patagonia.com/returns.html).
Not happy with sizing It
Not happy with sizing It will have to be put up for a few years before it will fit
We're sorry to hear this item didn't work out for you! Please note that your satisfaction is guaranteed. If you would like to initiate a return or exchange, you may do so [HERE](https://www.patagonia.com/returns.html#searchterm=returns).
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