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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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Not Up To Your Usual High Standards!
This vest replaces a Patagonia Synchilla vest purchased many years ago and used often when fishing, bird hunting, skiing, hiking and just plain relaxing. The old vest is in excellent condition and would not have been replaced except that the zipper has failed. The replacement vest has one unsettling error... the top of the shoulder ends do not lie ... Read Moreflat against the top of my shoulders but rather each end points slightly up! The result is a general appearance of "a cheap fit". I'll use this new vest, but will make every effort to conceal it's poor appearance and I'll look into getting the zipper replaced on my old Synchilla vest.
We appreciate you taking the time to provide some feedback on this vest! We don't want you to settle and if you don't truly love it we're happy to help [return](https://www.patagonia.com/returns.html) it. I also want to point you towards the [Men's Classic Synchilla Fleece Vest](https://www.patagonia.com/product/mens-classic-synchilla-fleece-vest/23010.html?dwvar_23010_color=OAT) as it seems it may fit your needs a little better!
Well made product - fits weird.
I tried both the L and XL. Both fit very strange around the arms and side. The arm holes were gappy and there was too much fabric on the sides. Im not that thin and it still looked baggy.
Hey Michael, thank you for the review on the Better Sweater Fleece Vest. We're sorry to hear the fit didn't work for you. We recommend trying out another vest, the [Men's Classic Synchilla Fleece Vest](https://www.patagonia.com/product/mens-classic-synchilla-fleece-vest/23010.html?dwvar_23010_color=OAT&cgid=root) would be a great option!
Great customer service
Initially got size XL as a gift. Too tight across the chest even though I am 6 feet tall and weigh 198 with a bit of a belly. Returned for XXL and it fits perfectly. Customer service was great, had a problem with our printer and they helped me get a label to return the smaller item
Gift for my Dad - he loves it!
My husband has the version with sleeves, which is a go-to item for him. So I figured this vest would also be a winner as a gift for my Dad. This is perfect for chilly mornings or evenings. West Los Angeles is surprising chilly in the early mornings!! He loves it. Highly recommend. Looks nice and great quality. Thanks Patagonia.
For quick cover-up
I love this vest, which is super-well made. What I like most is this garment "dresses up" whatever I'm wearing underneath. Also, the fabric is thick and tightly knit, which helps me stay warm even in a long-sleeve tee. I'll probably get another one, maybe one size larger (mine is a medium) and another color ( mine is grey). I ... Read Morewas never a vest fan before but am now!
For some reason it collects lint in the washing machine and it does not come off in the dryer and the sweater is covered with white pieces of lint and is unwearable. I can send a picture.
Hi Tommy, thank you for taking the time to write us a review. We're really sorry to hear about this, it sounds like your sweater is starting to pill. To reduce the chance of pilling we recommend laying the sweater flat to dry after washing rather than machine drying. In addition, we recommend a sweater stone to remove pills that have already occurred. With that said, if you're unsatisfied with the appearance of the sweater you're welcome to [return](https://www.patagonia.com/returns.html).
Promise not delivered, cheep
The brand promised more than this jacket delivered: the material feels too synthetic, the color is marginal and the zippers hard. Not worth the price.
Hello Mahdad, thank you for sharing your feedback with us and we're sorry this vest isn't what you expected. For future purchases please feel free to read over our Features sections where we list everything from the fabric we use to the zippers and fit. If you're interested in a non-synthetic vest, check out the [Men's All Seasons Hemp Canvas Vest](https://www.patagonia.com/product/mens-all-seasons-hemp-canvas-work-vest/27815.html).
Not as warm as old synchilla vest
The newer synchilla vest which I tried out last November was not as warm as my old one (Sty 25184), so I returned it and tried the better sweater vest. Same result. The old one was and is still warmer. If you get a Patagonia favorite and use it constantly, don't expect to replace it with a better edition. Something seems to be more important t... Read Moreo Patagonia's product design people than producing a truly better product.
I have been a Patagoniac since 1984 when I bought my first 3 button shop fleece pullover. After 37yrs & countless washings my son wears it in his undergraduate engineering school. This vest is pure & absolute Patagonia quality, fit, style, comfort & superb construction. Never doubt any Patagonia product--buy with confidence--a great ves... Read Moret.
I love Patagonia products (and mission), but their sizing is inconsistent. One item, M fits perfectly and the next item M is too small/large. Love the Better Sweater 1/4 zip (I own 3) M and they fit perfectly. Ordered the Better Sweater Vest and it was too small/tight. Bummer...
We're sorry to hear that the sizing was so inconsistent for you. In the future, we're always happy to provide measurements to help you decide what size to get, simply reach out to our [customer service team](https://help.patagonia.com/s/). With that said, we'll be sure to pass this feedback along.
Not great fit
I am disappointed in the quality of the material of the vest. The fit is also too long for me. I wanted a vest to wear for more going out to a casual dinner or to church. The fit and quality is just not there. It will only be used for some hiking.
We're sorry that this didn't work out for you. If you're interested in a comparable piece that might be better suited for special occasions while also measuring in with a shorter length, we'd recommend the [Men's Retro Pile Fleece Vest](https://www.patagonia.com/product/mens-retro-pile-fleece-vest/22821.html?dwvar_22821_color=PTPL&cgid=mens-jackets-vests-vests).
The perfect vest
I have 5 Better Sweater fleece vests. From autumn through spring I wear one most waking hours because of their versatility. At home we keep the thermostat low to conserve energy. The vest keeps me comfortable. Outdoors where layering is important, the Better Sweater is a vital component during the coldest weather. In cool weather it is the perf... Read Moreect addition under a lighter coat. The Better Sweater looks great under a sport jacket, too. When fly fishing, I often wear one under my chest highs. Perfect for hiking, its another layer to add or subtract as the conditions dictate. The build quality is superb. Size is consistent from one years purchase to the next. Colors dont fade. The zippers work. My only wish is that you would make them in blaze orange. Thanks, Will in Winchster
At first I was skeptical, now I'm inVESTed in it!
A ton of people at my job wear Patagonia jackets and say they're the warmest things ever and extremely comfortable, and they're right. I'm always warm though, so I opted for the vest instead, and it's awesome! The medium fits a little snug, but it's not *tight*. It's nice and form fitting, and I have a tiny bit of a gu... Read Moret. If you're a skinnier dude you should be fine. Get this vest, you'll love it!
Nice vest, but prefer previous version
I enjoy this vest, but I like the previous generation, which has elastic/stretchy sides, more. I mostly wear this vest with business casual attire. I also have the gray version in the same size, but it seems to be a little larger and doesnt fit as nicely as my black one.
Almost perfect, but time will tell
The fit on this is, for me, true to size. Normally a large will fit well and this large fits quite well. While a fleece on the inside, the exterior looks more like a knit sweater, which I really like. It is very nice looking. It also is a perfect warmth. Not too hot and not so thin the wind blows through it. It has added just the right warmth when ... Read Moreevenings and nights are getting chilly. My only concern and hence four stars, is that pilling of the exterior weave has started. So we'll have to see how it holds up from an aesthetic standpoint. Pilling notwithstanding, I'd highly recommend it.
Love the vest. Perfect for year round.
I purchased this for my boyfriend. I actually purchased two sizes as I wasn't sure of the size. I ended up keeping the med and returning the other size. The return process was super easy. The vest quality was great and perfect for year round use - walking, hiking, etc. He is 6'1" and slim. The M fit perfectly.
First Patagonia purchase will not be the last.
I’ve been going back and forward about this purchase for while now, are they as good as people say? Well honestly yes, delivery was excellent, not extra customs charge even with the first stages of Brexit messing up a lot of parcels from Europe to UK. Quality is excellent, fits well and is the perfect comfort for my current “Working from home” ca... Read Moresual dress, walks around the neighbourhood lifestyle.
Ms Better Sweater Vest
I love the look and warmth but it does run small. I bought this along with a Better Sweater 1/4 zip. The 1/4 zip is true medium IMO whereas the vest is more of a small... Not unusable but definitely tighter fitting. Finally after just a month of light use around the house it is quite bobbled and certainly looks older/worn than it should be...
Ive had the same vest in a large for years but I am shrinking as I age. Its a versatile piece of gear I use primarily for biking and walking. Zip it up and its good for 40 deg; unzip and comfortable at 60 deg. Typically Patagonia because the color is different but the quality is not. I will return the old large one for recycling when the stores ope... Read Moren again.
I bought the vest for my son for Christmas. Ordered 12/12/20. The 23rd realized I wasnt going to receive in time. Called and had a new vest sent Fed Exd over night. Received 24th. In Time for Christmas. Meanwhile original vest came 27th. Customer Service rep sent a printable return label w tracking. Had 30 days to return. Really appreciated the cus... Read Moretomer service in ensuring my son received his vest for a Christmas plus a way to return that was convenient. I will continue to order fir Patagonia just for the service alone! Well. And the product!
Fantastic sweater vest
This vest is replacing a no name brand I found at a local retail store. I've had the other one for at least 4 year's now and definitely needed replacement. The problem was that brand had discontinued making this vest. Patagonia to the rescue. I live my new vest and feel good about the environmental impact. Part of my work includes being o... Read Moreut in the field and with mobile work applications on my phone I needed to more than ever have easy access. I have a rugged case and belt clip due to the nature of my work but accessing my phone was a bit difficult due to the fit of the vest. Solution; I took my vest to a seamstress and she added a 6" zipper down the right side of the vest. Now accessing my phone in the field is super easy. Thanks for the great product. I will definitely be forever customer.
I recently ordered a Better Sweater vest to go with several other Better Sweater products I own. This product line is affordable and stylish. I get compliments every time I wear this vest. I have found the line to have good warmth as well. I have been a Patagonia customer for over 35 years.
Soft and versatile
I had originally ordered a medium but found it to be snug and not able to layer it as well (also was a bit painful blow to my ego that I might not be a medium anymore). But the vest is super soft and is a great layer over a shirt or under a jacket. Looks great and is functional.
Perfect but runs small
The vest is amazing! Its perfect! But it runs small. I had my sister try it on and fits her good. Shes 53. Will be returning this item. Its a shame
Hi Juan, we're sorry to hear this ended up being too small! If you need any help returning that vest, don't hesitate to reach out to our [customer service team](https://help.patagonia.com/s/). We're also always happy to email you any item's measurements chart so you can feel more confident about your next purchase.
My Favorite Vest in My Favorite Color
Purple, slim fit, slightly heathered vest looks great and is warm but not too warm. Perfect for temps in the mid 50's - mid 60's and great for layering, as well. I normally wait for Web Specials but when I saw this vest in purple I snapped in up in a jiffy! I already had the blue which is slightly heathered, too. Highly recommended like a... Read Morell Patagonia products.
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