We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
Monday to Saturday: 10:00 - 18:00
Due to the fluctuating effects of the global health crisis on local markets, operating hours may change on short notice. Please check our @patagoniaprague Instagram, Google page or call us at +420 221 803 395 for up-to-date information.
Welcome to Patagonia Prague, in the heart of Eastern Europe, surrounded by fairytale castles and steeped in history. Our store is located in Revolucni 1, a few steps away from the historical district of Prague 1, in a 1920s building.
If you plan to visit this charming city or to take advantage of wonderful bohemian natural scenery, drop in, and feel the friendship and expertise of our Czech staff.