We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
Monday to Saturday: 12:00 - 18:00
Due to the fluctuating effects of the global health crisis on local markets, operating hours may change on short notice. Please check our @patagoniamunich Instagram, Google page or call us at +49 89 399299 for up-to-date information.
Welcome to Patagonia Munich! Located just outside of the bustling centre of Munich, we invite you to come and take advantage of the information and expertise offered by our friendly team. Whether you are looking for advise on the best kit for your upcoming trip to the alps, want to become more involved with local environmental issues or are simply looking for the best place for a Weissbier in the sun, we look forward to seeing you in the heart of Bavaria!
Virtual shopping by appointment and mail order now available
Fast, Simple, Safe
Due to government restrictions we’re now closed for in-person shopping, but you can still call the store to speak with staff and place an order over the phone.
We are also offering virtual shopping by appointment sessions with our team for customers who need a bit more help choosing their gear. Our staff can talk you through our products and arrange getting your order to you.
We are following all government protocols to keep you safe so we can see you again soon.