Returns and Repairs

Due to the developing global COVID-19 situation and local delivery restrictions, we are currently experiencing delays with processing returns and repairs.

Depending on where you live, it may take longer for your return item to be received in our warehouse and your repair item to be received and returned to you from our repair centre. In some areas of France, delays can be 1 to 2 weeks. Please rest assured that our delivery partners and repair centre continue to apply strict hygiene and social distancing measures, for their own safety and yours.

If this situation changes, we will update the website with more information. If you have any questions, please contact our customer service team and we will be happy to help you.

We back everything we make with our Ironclad Guarantee. If your item isn’t working for you, please follow the instructions in the section "Repairs and Quality Returns" below.

You are welcome to return anything that was ordered from eu.Patagonia.com—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.

To return your recent Patagonia order to us, please follow the instructions in the section "Returns" below.

Returns

Please note as of March 24th, we have updated our returns process. Any return label received prior to 24/3/20 is no longer valid. To return your items, you can log into our return portal and follow the instructions below.

Returning an item is easy and can be done via our Patagonia return portal.

  1. Log into our return portal with your order number and email address.
  2. Select the items you wish to return and the reason code. Our portal will assign the best available carrier for your return.
  3. Print your return label and attach it to the outside of your package.
  4. Drop your package off at your nearest postage point.
  5. Your package will be forwarded to our main returns warehouse where it will be processed within 3-10 business days.
Exchanges:

We do not do direct exchanges. Please return your item for a refund and place a new order online.

Repairs and Quality Returns

If you have a Patagonia product which is in need of a repair or with which you have encountered a quality issue, please send us the following information to directsales.europe@patagonia.com:

  • a clear picture of the damaged area
  • a picture of the back and front of the label (STY/Item number must be readable)
  • a copy of the receipt/invoice (if possible)
  • download and fill out the following contact form digitally (PDF / Word)

Once we have received all of the above information, we will evaluate the best possible solution for you in accordance with our warranty and policies. You will be sent the relevant documents to facilitate your return/repair.

Important:
  • Without the necessary documentation, no returns or repairs can be processed.
  • Our repairs service is free of charge. We ask that you pay a local postage rate to send your package to our regional hub. After this, all costs will be covered by Patagonia.
  • All items sent back to Patagonia must be washed and clean. We will not accept dirty garments.
  • If the item is deemed irreparable, we may, at our discretion, organise an alternative solution for you.

Questions?

For any questions or queries, please visit our FAQs or contact customer service by using our Contact Form.

DIY Repair & Care Guides

With our friends at iFixit, we put together easy-to-follow online guides to help you care for your Patagonia gear and repair any damage that happens along the way.

Wetsuit Warranty Form
Encapsil Cleaning Instructions - English
Tenkara Rod Repair Form

Ironclad Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Reuse & Recycle

No longer wearing that piece of Patagonia clothing? We always believe in the philosophy of reducing, reusing and recycling. For environmental purposes, we advise that you try to recycle your garments locally. Feel free to reach out to our customer service team for tips and advice on recycling your Patagonia gear.

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