We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
COVID-19 Update
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
Patagonia uses what we call a 4-fold approach to pre-screen factories and mills we work with. Every new and existing supplier must meet our standards and requirements for business, quality, environmental and social standards. Teams that represent each fold have full veto power over onboarding a new supply chain partner. This is an effective process that screens out suppliers who cannot meet our strict 4-fold set of standards.
We also rely on our Supply Chain Environmental Responsibility program to measure and reduce environmental impacts of manufacturing Patagonia products. Our Supplier Workplace Code of Conduct is based on International Labor Organization (ILO) core labor standards and requires our suppliers comply with all laws in each of the countries where our factories operate. We also have a robust Material Traceability program to ensure strong chain of custody guidelines for our suppliers.
We engage in a range of due diligence activities to promote and sustain fair labor practices, safe working conditions and environmental responsibility in the finished-goods factories, farms and mills.
