Due to an important system upgrade, please expect shipping delays from Tuesday 28th June. During this time, we are accepting orders, but the processing time is longer than normal. For this reason, Express Shipping options are also paused.
In order to thank you for your patience, we are offering Standard Shipping for free.
We hope that all operations will resume as usual on July 7th.
Returns
We are sorry! Due to an important system upgrade, initiating a return is not possible from June 15th. Operations will resume as usual on July 7th. Please take this into consideration before purchasing.
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Patagonia uses what we call a 4-fold approach to pre-screen factories and mills we work with. Every new and existing supplier must meet our standards and requirements for business, quality, environmental and social standards. Teams that represent each fold have full veto power over onboarding a new supply chain partner. This is an effective process that screens out suppliers who cannot meet our strict 4-fold set of standards.
We also rely on our Supply Chain Environmental Responsibility program to measure and reduce environmental impacts of manufacturing Patagonia products. Our Supplier Workplace Code of Conduct is based on International Labor Organization (ILO) core labor standards and requires our suppliers comply with all laws in each of the countries where our factories operate. We also have a robust Material Traceability program to ensure strong chain of custody guidelines for our suppliers.
We engage in a range of due diligence activities to promote and sustain fair labor practices, safe working conditions and environmental responsibility in the finished-goods factories, farms and mills.
