We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
Monday to Saturday: 9:00 - 13:00 and 15:30 - 19:30
Due to the fluctuating effects of the global health crisis on local markets, operating hours may change on short notice. Please check @patagoniacortina Instagram, Google page or call us at +39 0436 060301 for up-to-date information.
Our store is located in central Cortina, Via Cesare Battisti 2/4, only 100 meters on the left before the main Church. It is visible by car when passing on the one way street that crosses the town. A parking is located only a few meters away.