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Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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SER Why

Why

Like most clothing companies, we don’t make our own products or own any of the factories that do. We partner with other companies across the globe and work closely with them to mitigate the harm we collectively create through the manufacturing of clothes. We hold our suppliers (and ourselves) to the highest environmental and social standards in the industry. We lean on industry tools and standards to manage this process, and when rigorous enough standards don’t exist, we create them.

Over the years, we have developed several programs to investigate our impact across our business, from our farms to our stores.

SER Why
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