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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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Best Patagonia Carry On Rolling Bag Yet!
I've had over 7 pieces of Patagonia luggage, some: Double Boot Ski Bag which is still going with 40+ years on it. This is my forth carry on size roller bag from the gonia and it's the best. Previously had the Transporter 35 also a great bag, the MCL Wheelie with the single tube handle and the original MCL Wheelie. The Wheelies were just a... Read More bit too small and a little awkward to pack. This 40 L bag is perfect, easy to pack and just the right volume and external size. Just ordered the 100 L for longer trips. Thanks for keeping me rolling Patagonia.
Item to heavy
This luggage is Soopers attractive until you lifted it up its about 7 pounds, which is hard to believe it feels a lot of heavier and thats before you put any clothing or anything that you gonna need to travel with specially for a carry-on I would love to see this item much more lighter in order to travel with it as often as I can thats the only rea... Read Moreson I read this item 2stars if it was much lighter I wouldve rated this item 5 stars plus! Im a frequent traveler and its very important for me to have the right weight when I travel with my carry-on this way I dont have to pay any extra fees! So Patagonia I hope you guys going to work on this issue meanwhile I dont recommend travelers this item for weight reasons!
Hi Moshe, thank you for taking the time to write us a review. We're really sorry to hear about the disappointment with the weight of the duffel. With that said, we really appreciate this feedback and we'll pass this to our design team. We rely on feedback like this in order to improve things for future seasons so its greatly appreciated.
The Blackhole wheeled duffle bag 40L is a great product. I am very happy with it. I purchased the bag for both business and vacation travel. I like it because it is well made, durable and fits in an airplane's overhead compartment. On a trip to Alta last year it fit my ski boots and gear as well as a few days worth of clothes. The wheels are h... Read Moreigh quality and the retractable handle is sturdy. The zippers seem like they will last a long time with out failing. I like the side pocket and the divided pockets on the inside of the flap. This is a good product. I do not have much to offer in way of improvements and I do not have any complaints.
Don't waste your money
I used this travel bag for less than a year when a wheel broke off after a flight. Unfortunately when I sent the product into patagonia in for repairs they sent it back saying it was unrepairable... Seriously you can't replace a wheel? AND why sell a product that doesn't hold up to airline travel...UGH
We're sorry to hear that you experienced some wheel troubles with your bag. Our repairs team cannot repair structural damage to luggage, so that could be why they sent it back. If they haven't credited you already, please reach out to our [Customer Service Team](https://help.patagonia.com/s/) so we can get you taken care of.
Durable, Sleek and Travels Well.
It's a simple product that works very well. Mine's been on planes, trains and automobiles and looks as new as the day it arrived. It works as a carry-on or checked bag. It's durable, easy to spot and holds a good amount of gear without the seduction of overloading. Worth every penny.
A Better Carry On Wheelie.
This Black Hole wheeled bag is wonderful. It may be the smallest size wheelie, but there is an abundance of room inside this traveler. I bought a Black Hole Mini MLC thinking I would need more storage space, but I probably never will. This bag is slightly blocky, but super functional. The inside is thoughtfully laid out and the outside seems rugg... Read Moreed enough for any airline brutality. Im super stoked to travel with my new Black Hole wheelie bag. Big Thanks!
Good but the protective surface may not be strong
I had been longing for this bag for a while and finally went for it. I was impressed at the modification of the zipper over previous models which allowed better access to the insides. Its nice to have some wheels, especially when carrying one of my other larger duffels. First trip, I was forced to check the bag and when it came out on the belt, it ... Read Morecontained deep scuffs on the shiny black surface. This is a big disappointment as my other black hole bags have been bombproof for years. The scuffs are deep and rough as though the surface had been melted. I suspect that the new materials are not as durable as previous and that this bag will look pretty banged up in no time. Other than this strength factor, this is a perfect two night flyer.
Hi John! Thank you for taking the time to write a review. We are sorry to hear the duffel didn't hold up as expected. All our garments are under our [Ironclad Guarantee](https://help.patagonia.com/s/article/Ironclad-Guarantee). You are always welcome to [send](https://www.patagonia.com/returns.html) it back to us for a warranty evaluation.
Performed well on multi-country trip
We purchased this rolling duffel because of growing frustration with our hard-shell spinner; the wheel kept locking and the suitcase and attached laptop bag would topple over. I wanted to try something with a bit more flexibility and having had very good experiences with our Patagonia clothing, I was keen to try out the travel gear. I was fortunate... Read More to find the 40L Black Hole rolling duffel in Birch White (which is what is shown in the demonstration video on the website). Pros: 1) Durability - after 10 days of travel through three southeast Asian countries with multiple flights and baggage transfers, there were several scuff marks but those were easily erased (mostly) with a wet wipe. 2) Sufficient space - I made use of packing cubes for the first time and I would highly recommend this since there are no section dividers inside the duffel. I am a medium height woman and was able to take 2 pairs of shoes, 3 pairs of trousers and a skirt, 6 blouses/shirts, underwear, pajamas, ample bag of toiletries/medications, bag of electronic cables and adapters, travel umbrella, notebooks, and two large gift boxes of chocolates. 3) Looks great - the light color looks stylish while the material looks tough; it was easy to spot amidst everyone's dark colored suitcases. 4) Fully packed laptop backpack balances on the top of the duffel against the extendable handle when the duffel is full i.e., no toppling over. Cons: 1) Tilts when held vertically by the fabric handle - the main inconvenience is walking down the airplane aisle, as it tends to hit the seat armrests. However, if you hold the duffel by the cloth handle and by the top of the extendable plastic rolling handle (i.e., using both hands), it can be held straight, or if you just hold it by the side handle and aim it forward but that is a little harder to control if it is heavy. This is not a problem if you have both hands free but if I were wrangling a two year old at the time, it would have been very challenging. 2) When pulling it behind and to the right of me I knocked it with my right foot a few times but that may just be my gait. Bonus tip: I replaced my old mini-padlock-style travel locks with combination travel locks that work with a steel cable and that was easy to fit through the little zipper holes. I also purchased a steel cable to lock the bag to the hotel fixtures; probably a bit of overkill but always happy to make my bag a little less easy to steal than the next one.
40L Bag is Great
I love this bag! I have flown from AK to the East coast twice at this point and a few other smaller trips and this bag is durable. It has plenty of storage for me on a 2 week trip (I do pack light), the sliding handle is stable, the wheels are durable and I have no bad things to say about this bag. I do wish it came in a size in between 40L and 70L... Read More, but maybe I'm just being picky. I've wheeled this thing around DC and Seattle and it did great. It withstands airport baggage practices well, only one little scuff from a trip but the materials are so durable it is hardly noticeable.
Perfect Quick Hitter!
A great bag for those quick hitter trips. Easily swallows a few days worth of clothes and can be internally cinched down to compress loads if you get a little carried away packing. Shrugged off a little light drizzle and snowflakes while running from hotel to hotel and slides right in to overhead compartments. My only complaint is that I like it to... Read Moreo much! Now I have to add the 70l for those times when winter layers eat up space or you're extending the trip beyond a few days. I suppose it's only a matter of time before the 100l joins the ranks as well...
Great 2-3 day travel carry-on!
I was greatly impressed by this bag that easily carried my work clothes (with extra blazer) and work out clothes for a 3 day, 2 night work trip. I had no problems carrying the bag on and it handed trips through the airport and on shared rides like a champ. VERY HAPPY with the bag that aligns with my needs and my values.
Beautiful, effective, and expensive
I love the Black Hole bag, but only wish I had paid a little less for it. However, if it lasts me for years and years, it will have been worth it. Only time will tell if it is actually a 3-star bag or a 5-star bag. For now, it gets 4. It appears rugged, holds a goodly amount of stuff, and rolls smoothly. Yay!
this bag is unbelievable!!!
everything you want in a carry on and more. I travel a lot for business and this bag has all the features you want for a quick on the go. Perfect size for a 3/4 day trip. I was able to fit 3 pairs of shoes and all my clothes/ toiletries all in the bag. it’s not to heavy which is great as well. highly recommend to anyone who does a lot of carry on o... Read Morenly flying
Finally a wheelie carry on
I like duffels on principle, and equally important, I like minimalist. But sometimes you gotta have a carry on wheelie because you have too far to walk and are also carrying a backpack. I can bring this 40L wheelie and a small backpack on a plane with enough stuff for two weeks. Yay
Black hole wheel bag Carry-on
I have used the black-hole wheeled carry-on since 2016. My travels are extensive as a retired airline guy. Every time I pack up this bag, I am still in awe of it’s interior size. The name ‘Black Hole’ fits this to a T. One trip was three weeks out of the US and this bag +plus a small day pack handled the entire trip. The durability and quality of t... Read Morehe materials, both inside and out, are exceptional. Mine has a shiny black finish and looks as good as it did 100+ flights ago.
Have been through five or six travel bags from all the major out door companies and at last ordered the 40 Liter roller duffle that looked like it would fit in commuter plane overhead bins...bingo! With room to spare. In its simplicity it packs easily and carries much more than the more expensive fancy boy suitcases. Pants for example don’t need to... Read More be folded in thirds but stretch right out folded in half. I am sitting on a plane right now with more than I usually carry nicely folded into this easily handled and accessible bag...side pockets make easy access to cords and passports. The handle slides easily and is sturdy...walked through pouring rain this morning and all my gear stayed dry. Get one!
Just back from 3 weeks of paddling in Norway & Iceland. This roller was large enough to be my sole piece of travel luggage (excluding gear). Meets euro bag requirements. Finish is water resistant and thus far, construction and wheels have been durable. Have purchased numerous pieces of Patagonia luggage over the years - expensive, but I anticip... Read Moreate a long effective life. My wife liked mine so much she received one for her birthday. We also got complements and questions while traveling.
Perfect travel bag
I bought this bag for work trips--I wanted something that could carry a suit, or could fit enough stuff for a week if you really crammed it, would meet the airline carry-on requirements, and had wheels. After traveling with a backpack for years, this bag really is a revolution in my travel. It easily fits enough stuff for a work trip, with a separa... Read Morete compartment that could be a suit compartment, or else a compartment for your laptop and toiletries. It is light, fits easily into overhead bins even of small aircraft, and roomy enough to hold everything I need. I'm sure I will be using it for years to come. The only thing I wish is that it had a shoulder strap or stowable backpack straps for carrying around town if you wanted to. Thanks Patagonia!
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