Voluntary Recall

Capilene® Cool Daily and Tropic Comfort UPF Products

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Some of our Capilene® Cool Daily and Tropic Comfort styles missed the mark on 50+ UPF.

Here's what you need to know.

We recently discovered that some products in two of our sun protection lines, Capilene® Cool Daily and Tropic Comfort - do not meet the 50+ UPF (Ultraviolet Protection Factor) rating we claimed for them. If you own one of these products, please know: They still offer good to very good UV protection, it's just not as much as advertised.

Our tests confirm a range of 17 to 45 UPF instead of 50, averaging 34 UPF. The good news is that even at 17 UPF, the products block 92% of the sun's ultraviolet rays. The bad news is that we haven't delivered on our goal to offer you the highest level of sun protection.

We are organizing a voluntary recall of these lines. We've stopped distribution of the affected styles and removed them from sale until we can fix the problem. If you own a product listed below and want to keep it, that’s fine. However, if you would now like a refund, we have made it as easy as possible for you to claim one.

Not sure if you have one of these products?
Check your style number.

How to find my style number

22395
Capilene® Cool Daily Sun Mask

45180
M’s Long-Sleeved Capilene® Cool Daily Shirt

45185
W’s Long-Sleeved Capilene® Cool Daily Shirt

45190
M’s Long-Sleeved Capilene® Cool Daily Graphic Shirt

45205
W’s Long-Sleeved Capilene® Cool Daily Graphic Shirt

45215
M’s Capilene® Cool Daily Shirt

45225
W’s Capilene® Cool Daily Shirt

45235
M’s Capilene® Cool Daily Graphic Shirt

45250
W’s Capilene® Cool Daily Graphic Shirt

45310
M’s Capilene® Cool Daily Hoody

45315
W’s Capilene® Cool Daily Hoody

52147
M’s Long-Sleeved Capilene® Cool Daily Fish Graphic Shirt

61245
Baby Capilene® Cool Daily Crew

61255
Baby Capilene® Cool Daily Hoody

61265
Baby Capilene® Cool Daily T-Shirt

62395
Boys’ Long-Sleeved Capilene® Cool Daily T-Shirt

62400
Girls’ Long-Sleeved Capilene® Cool Daily T-Shirt

62405
Girls’ Capilene® Cool Daily Sun Hoody

84262
W’s Long-Sleeved Sol Patrol® Shirt

52085
W’s Tropic Comfort Hoody

52091
M’s Tropic Comfort 1/4-Zip

52106
W’s Tropic Comfort Crew

52119
M’s Tropic Comfort Crew II

52124
M’s Tropic Comfort Hoody II

62420
Boys' Capilene® Cool Daily T-Shirt

Frequently Asked Questions
What is UPF and what does it do?

Ultraviolet Protection Factor (UPF) represents the level of ultraviolet (UV) protection a garment provides. UPF fabric ratings are determined through third-party laboratory testing, and the higher the number, the better the protection the garment provides. The most widely used standards for UPF are the US Standard (ASTM D6603) and the European Standard (EN 13758). Patagonia uses the stricter European Standard as well as Australian/New Zealand test methods AS/NZS 4399 or AATCC 183 to ensure consistency in our labeling of UPF products.

What is UV?

UV light is the spectrum of light that is emitted by the sun as well as some artificial sources, such as tanning beds. UV light is primarily comprised of UVA and UVB rays. UVB rays are known to cause sunburns and contribute to causing skin cancers. UVA rays are known to penetrate more deeply into the skin and are nearly 500 times more common than UVB in sunlight. Because sunlight contains far more UVA rays, it is important to protect your skin from its damaging effects.

What do the UPF ratings mean?

Here’s a breakdown of the UPF ratings and the protection they indicate*:

  • A rating of 50+ UPF means that only 1/50 (2%) of UV rays are penetrating the fabric to reach your skin. That means the fabric is protecting you from 98% of UV rays.
  • A rating of 30 UPF means that only 1/30 (3%) of UV rays are penetrating the fabric to reach your skin. That means the fabric is protecting you from 97% of UV rays.
  • A rating of 15 UPF means that 1/15 (~7%) of UV rays are penetrating the fabric to reach your skin. That means the fabric is protecting you from nearly 93% of UV rays.

So if our Capilene® Cool Daily and Tropic Comfort styles range from 17–45 UPF, why do we say those styles only block 92% of UV rays? We wanted to err on the side of caution.

*Source: US Standard ASTM D6603

Can you tell me the UPF value of my specific product so I can decide whether I want to keep it?

This is tricky. In a perfect world, this is exactly what we would do. Unfortunately, we’re receiving inconsistent UPF values (ranging from 17–45 UPF) from different samples of undyed base fabrics tested at the factory. Therefore, we’re refraining from stating UPF values for specific styles and colors on Capilene® Cool Daily and Tropic Comfort fabrics.

What if I cut the tag out, or I can’t find the style number?

If you cut the tag out of your product or if you can’t find the style number, you can still make a return. Get started here.

What if I purchased one of the products outside of Europe but I live in Europe.

Please click here to see the return instructions.

If we can keep using the products, why is it a 'recall'? And who initiated the recall?

We decided to initiate this voluntary recall, once we discovered these products didn’t live up to what had been claimed. We never want our customers to feel misled, and we always aim to build the very best product.

How did this happen?

In May 2021, we discovered the issue through our own tests and we then had this confirmed by an independent laboratory. These recent UPF tests contradicted our earlier results (which had indicated that the materials exceeded 70 UPF.) Our initial testing was done during the material development process and prior to the Spring 2019 product release. However, we didn’t test again after the garments were made at the factory. We are changing our processes so this doesn’t happen again.

How long will it take to receive my refund?

If you purchased your product from a Patagonia retail store and you complete your return online, refunds will take 6 to 8 weeks after the completion of your return through our online return form.

If you purchased your product directly from eu.patagonia.com, and you complete your return online, the normal refund return time applies.

If you purchased your product from a non-Patagonia retail store or website, refunds will take 6 to 8 weeks after the completion of your return through our online return form.

As we are handling a higher volume of returns at this time, please note that our return transit and processing times may be affected. We thank you for your patience as we try to process your return as quickly as possible.

Learn how to start your return here.

What is Patagonia planning to do with the unsold and returned products?

We will either correct the labelling or we’ll recycle / repurpose the products through our Worn Wear programme. Rest assured, landfill is not an option.

If you own one of these products, please know that they still offer solid UV protection. You’re free to keep using yours, but if you‘d like to make a return, of course we'll take it back.

Here's how to return your item, depending on where you bought it.

I made my purchase in store

From a Patagonia store

Click here

From another store

Click here
I made my purchase online

From eu.patagonia.com

After 01 Feb 2021 Before 01 Feb 2021

From another website

Click here

Our return form is available in English, German, Italian and French. We recommend using the Google Chrome browser, so you can translate if needed.

For customers based in Iceland, please arrange your return with our local partner.
Fjallakofinn ehf
Hallarmúla 2, 108 Reykjavík, Iceland
+354 5109505 (5109505)
fjallakofinn@fjallakofinn.is

For customers based in Russia, please arrange your return with our local partner.
115035, Moscow, st. Sadovnicheskaya, 32, building 1, pom. 1, office. 202
8 495 645 57 73
8 800 775 16 30
sale@alpindustria.ru

For customers based in Kuwait, please arrange your return with our local partner.
Explorers Base
Shop no. 42, Pepsi Cola/Jahra street, Old Shuwaikh, Kuwait
+965 22256323
info@explorersbase.com

For customers based in South Africa, please arrange your return with your original point of purchase.

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