UK Shipping Update

New shipping procedures will be in place from 1 Jan 2021, for all UK deliveries. We are taking care of the new documentation processes so your ordering experience should remain the same. However, there may be delays, outside of our control, due to increased transit times between our warehouse in the Netherlands and UK addresses. Thank you for your patience and understanding during this period. For more information please click here.

Returns and Repairs

Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

Returns & Repairs

Customer Service

Paperless Shipping

From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.

COVID-19 Update

We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.

For more information, please see our FAQs.