Free Standard Shipping On All Orders
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
Monday to Saturday: 10:00 - 18:00
Due to the fluctuating effects of the global health crisis on local markets, operating hours may change on short notice. Please check our @patagoniainnsbruck Instagram, Google page or call us at +43 512 319460 for up-to-date information.
Welcome to Patagonia Innsbruck! As well as stocking all the necessary apparel you need for outdoor sports such as climbing, skiing, snowboarding and trailrunning, our Innsbruck store is a hub for sports and environmental communities in the area, with a space dedicated to events, film screenings and public talks. Our experienced staff are on hand to provide you with the best technical product advice around. Whether you're an active alpinist or an avid activist, our Innsbruck store feels like a home away from home.