Due to COVID-19, carriers are expecting to be much busier this holiday period. Place your order early to avoid potential shipping delays.
Order before 12.00CET on December 16 for guaranteed on-time Christmas delivery with Standard Shipping.
Order before 12.00CET on December 18 for guaranteed on-time Christmas delivery with Express Shipping.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
Tuesday to Thursday: 10:00 - 13:00 and 14:00 - 18:00
Friday to Sunday: 10:00 - 13:00 and 14:00 - 18:30
Due to the fluctuating effects of the global health crisis on local markets, operating hours may change on short notice. Please check @patagoniachamonix Instagram, Google page or call us at +33 4 50 55 93 01 for up-to-date information.
Welcome to Patagonia Chamonix! The first Patagonia retail store to be opened in Europe, our store has been operating in Chamonix since 1987. Residing in a building that was once a cycling shop and later sold specialty mountaineering gear, we are fortunate to be in the heart of the Alps. Our international staff are devoted to helping you pick the right gear as well as holding spectacular events.