Free Standard Shipping On All Orders
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
About Our Store
As our second store in the greater Boston area, Cambridge is the place we came to gather students, thinkers and environmentally focused minds to use business for the betterment of the planet. Landing a location a three-minute walk from Harvard Square was no happy accident, and we intend to get to work here, and to make history with the folks of Massachusetts and those on this storied strip of Brattle Street. And there’s lots of work to do. But part of protecting our home planet is continuing to nurture a love for being in the wild. In this part of the world, that means an emphasis on skiing and snowboarding during the winter, and hiking, running and beaching it in the summer—and here in Cambridge we carry equipment and garments for it all (but they don’t guarantee access into the Harvard Club).
Buy Online, Pick Up In-Store
Shop online from the comfort of home, select In-Store Pickup, and then swing by the store for a fast, simple, and convenient shopping experience. Most orders are ready within two business hours. For more information on In-Store Pickup, please view our FAQ page.