Returns and Repairs
Frequently Asked Questions
Sending back an item
- Log the items you wish to return via our return portal and print the label provided. Tip! Use your invoice to ensure you are choosing the correct style, colour and size in the portal.
- Pack your return form along with the items you wish to return to us, ideally in the original parcel provided. Secure the return label to the outside of your package.
- Drop your parcel with your designated carrier who will forward it either directly, or via a local hub, to our main returns warehouse in the Netherlands.
- Our returns team will open your parcel and confirm the items inside match the items selected in the return portal.
- Once your return has been processed, we will send you a confirmation email. You should see the refund on your original payment method within 2-10 business days.
For full information on sending in your Patagonia item for a return or a repair, please visit our Returns and Repairs page.
Once delivered to our facility, we do our best to process returned items within 10 business days and repair items within 20 business days. During sale and holiday periods, these time frames may increase. Please note that these times do not include transit to and from our facilities.
Repairs for our Swiss, Norwegian and wetsuit customers are processed at separate facilities; these repairs may take up to six weeks door-to-door.
Depending on where you live, your return package will be forwarded either directly, or via a local return hub, to our main returns warehouse in the Netherlands. In the event your parcel is first sent to a local hub in your own country, please note that the Delivered status on your return tracking number, does not indicate we have received your parcel and it must still be forwarded to our main returns warehouse. We will send you a confirmation email as soon as your return has been processed and your refund is on its way to your account.
If you live in one of the following countries, your parcel will be routed through a local returns hub before being forwarded to our main returns warehouse: Austria, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Sweden, Switzerland, Slovakia, Slovenia and the United Kingdom. Please therefore note that the Delivered status on your return tracking number, does not indicate we have received your parcel and it must still be forwarded to our main returns warehouse.
If you have used an old Patagonia return label to send back an item after March 24th 2020, please reach out to our Customer Service team with your order number, your return number, the items you have sent back and a proof of postage from your forwarder. We will be happy to assist you.
To exchange an item from your recent order, simply send it back for a refund and place a new order on eu.patagonia.com. Please see our Returns and Repairs page for further details.
We are happy to ensure quality in all our products. If you are dissatisfied with any of your Patagonia products, please reach out to our Customer Service team for assistance. If your item is not reparable, we may, at our discretion, organise an alternative solution for you.
We’ll do our best to repair your gear, but some items require special attention and some cannot be repaired. For specifics on repairing your specialty item, please see below:
Waders: If you encounter an issue with your waders, please contact our Customer Service team with the requested information from our Returns and Repairs page. All waders will be sent for an evaluation in our Portuguese repairs centre. Damage due to wear and tear or accidents such as the occasional run-in with thorns or barbed wire will be repaired under our warranty. In the event of extensive wear and tear when an item cannot be repaired, we will do our best to find another solution for you.
Wetsuits: Wetsuits require extra care and technique when repairing, so we handle these a little differently. Wetsuit failure due to malfunction, such as a broken zipper or torn seam, will be repaired free of charge. Unfortunately, extensive damage due to wear and tear cannot be repaired.
To send in your wetsuit for an evaluation, please contact our Customer Service team with the requested information from our Returns and Repairs page.
Footwear: Unfortunately, we are unable to repair Patagonia footwear. If your footwear is in need of a repair, please visit our Returns and Repairs page and send the requested information to our Customer Service team. We will be happy to inform you of other options available to you for these issues.
To allow for smooth and efficient process at our warehouse, we kindly ask that you do not consolidate orders when sending us items back for a refund.
Please print one return label per order and attach it to the outside of each package with the relevant items and packing slip inside.
Once your order reaches our returns warehouse, our team will be able to quickly identify the items you have sent back, and ensure you are refunded as swiftly as possible.
You can send items back to us in the original packaging you received the order in, or in a secure package of your choice.