We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
Nick Russell's Ambassador Profile
HometownRidgefield, Connecticut/Stratton, Vermont
- Featured in the film Range of Mystery
- First descent of Chaupi Orco, Bolivia, 19,829'
- First descent of Puma Spines, Bolivia, 18,500'
- First snowboard descent of Mount Muir NE Couloir, Sierra Nevada
- Completed Jive 395, a 300-mile bicycle/shred journey from Reno to Mount Whitney
- Member of the Protect Our Winters Riders Alliance
- Featured in Danny Davis' film segment All in a Dream
- Contributing writer to various snowboard publications