Frequently Asked Questions
If you have a Patagonia product which is in need of a repair or with which you have encountered a quality issue, please follow the steps found here to start your repair.
Once delivered to our facility, we do our best to process the repair items within 20 business days. During sale and holiday periods, this time frame may increase. Please note that this does not include transit time to and from our facilities.
Repairs for our Swiss, Norwegian, UK and wetsuit customers are processed at separate facilities; these repairs may take up to six weeks door-to-door.
We are happy to ensure quality in all our products. If you are dissatisfied with any of your Patagonia products, please reach out to our Customer Service team for assistance. If your item is not repairable, we may, at our discretion, organise an alternative solution for you.
Our goal is to repair everything we can, this includes purchases made instore and via a 3rd Party. Unfortunately, in some circumstances a repair may not be possible. Please note items such as hats, wetsuit accessories, underwear and gloves are deemed irreparable, this is due to a number of factors.
We’ll do our best to repair your gear, but some items require special attention and some cannot be repaired. For specifics on repairing your specialty item, please see below:
Waders: If you encounter an issue with your waders, please contact our Customer Service team with the requested information from our Repairs page. All waders will be sent for an evaluation in our Portuguese repairs centre. Damage due to wear and tear or accidents such as the occasional run-in with thorns or barbed wire will be repaired under our warranty. In the event of extensive wear and tear when an item cannot be repaired, we will do our best to find another solution for you.
Wetsuits: Wetsuits require extra care and technique when repairing, so we handle these a little differently. Wetsuit failure due to malfunction, such as a broken zipper or torn seam, will be repaired free of charge. Unfortunately, extensive damage due to wear and tear cannot be repaired. Please contact our Customer Service team with the requested information from our Repairs page.
Footwear: Unfortunately, not all Patagonia footwear is reparable. If your footwear is in need of a repair, please visit our Repairs page and send the requested information to our Customer Service team. We will be happy to inform you of other options available to you for these issues.
Our repairs service is free of charge. We ask that you pay a local postage rate to send your package to our regional hub. After this, all costs will be covered by Patagonia.
We have a number of tips and guides available. Please head to our Product Care page for more information.