Frequently Asked Questions
Our team and delivery partners are working hard to make sure things run as smoothly as possible for our UK customers. We are taking care of the new documentation processes so your ordering experience should remain the same. However, there may be delays, outside of our control, due to increased transit times between our warehouse in the Netherlands and UK addresses.
If you send something back to us for a refund, this should still be processed within 3-10 working days from the day you post it.
After you buy something on our website, it takes 1 business day to get your order ready for delivery. If you are ordering to an address in the UK, it may take 1-2 extra business day for our partners to take care of the new customs documentation requirements.
Once your order leaves our warehouse in the Netherlands, you will receive an email with your tracking number. We will be in touch with status updates on your delivery.
We are working hard with our delivery partners to make sure you receive your order as soon as possible.
No, there are no extra costs to deliver your order to a UK address. We charge a standard shipping fee of £7 on all orders under £90.
Patagonia will cover any additional customs or import duties on your order.
Our standard delivery service is with Royal Mail and our Express service is provided by DHL.
Returning an item to Patagonia is easy and can be done at any time using our Online Returns Portal. If you send something back to us for a refund, this should still be processed within 3-10 working days from the day you post it.
No, there are no extra costs to return your item(s) to us, from a UK address. You can send us your return, free of charge, following the instructions on our Online Returns Portal.
We are doing everything we can to ensure all refunds are processed within 3-10 business days from the day they are posted.
If you would like to have an item repaired, please contact our customer service team. Find our email address and the information we need from you on our Repairs page here.
Yes, our full product assortment is available to UK customers.
We do not expect any delivery changes or delays to customers in Northern Ireland.
Please refer to our FAQs section for information on orders, returns and repairs.