Web returns

RETURNING AN ITEM
You can return Items(s) you bought on Patagonia.com within 100 years of the date of receipt of the Item(s). For returns past 100 years, please see our IronClad Guarantee.

  • To return an Item you bought, fill out the return slip (on your packing list included in your order). Fill out the style number(s) of the items you wish to return and select a reason for the return.
  • Send the unwanted Item(s) back to us together with the return slip.
  • If you no longer have the return slip, please contact Patagonia Customer Service at directsales.europe@patagonia.com or by phone. We will issue a return form that you can use to send back the unwanted Item(s).
  • When you placed your order at Patagonia.com you received an email from directsales.europe@patagonia.com with return instructions and a return label. Use this label to return the Item(s). The return label allows you to track and trace your parcel.
  • Print the return label and attach it to your parcel. Please make sure that it is clearly visible on the parcel and that the address and barcodes are not covered or amended.
  • Drop your parcel off at the nearest post office. You will have to pay the local postage for your return and Patagonia will pay the international postage. Please keep the proof of shipment.
  • If you choose not to use the Patagonia return label, the shipping costs to return the Item(s) by ordinary mail or by another appropriate shipping method are at your own charge and risk.
  • Non-EU countries only: remember to bring your invoice to declare the value of the Item(s) you are returning. Patagonia is not responsible for incorrect mailing or excess fees.

RETURN SHIPPING COST
If you use the Patagonia return label, you will have to pay the local postage for your return and Patagonia will pay the international postage. If you choose not to use the return label offered by Patagonia then you will be responsible for the entire return postage.

EXCHANGING AN ITEM
To exchange an Item, return the unwanted Item and place a new order on Patagonia.com.

RECEIVING YOUR REFUND
We will process your return as quickly as possible. After receipt of your returned Item(s), we will refund the purchase price including the original standard shipping costs for your delivery. Patagonia will not refund the shipping costs if you only return a part of the original order. The time for processing your refund is two (2) weeks (14 calendar days) upon receipt. Your refund will be processed based on how you placed your original order.

  • Credit card: we will credit your account.
  • Real time bank transfer: the refund will be automatically added to your account.
  • Bank transfer: the refund will be automatically added to your account.

CUSTOMER SERVICE
If you need help or have any questions, please email Patagonia Customer Service at directsales.europe@patagonia.com.

Quality returns

RETURNING A QUALITY RETURN
If an Item does not perform to your satisfaction, you can bring or send it back to us. To make a quality return, please return the Item to the store you bought it from. The store will advise you and take care of the return. If this is not possible, please follow the procedure below:

  1. Contact our Customer Service by email (directsales.europe@patagonia.com) or by phone.
  2. Provide us with all the details of the return, such as:
    • pictures of the product;
    • pictures of the label (both sides);
    • your receipt (if you still have it);
    • your address and phone number.
  3. We will generate a Patagonia return label and an RMA-number.
  4. You will receive the Patagonia return label by email. You have to use this label to return the Item(s).

IMPORTANT
• Without an RMA-number your quality return cannot be processed.
• The Item(s) sent in for repair must be clean; please wash Item(s) before mailing.
• The turnaround time for quality returns - with shipping - is three (3) weeks.

Repairs

RETURNING A REPAIR To have your gear repaired, please follow the procedure below:

  1. Contact our Customer Service by email (directsales.europe@patagonia.com) or by phone.
  2. Provide us with all the details of the repair, such as:
    • pictures of the product;
    • pictures of the label (both sides);
    • your receipt (if you still have it);
    • your address and phone number.
  3. We will generate a Patagonia repair label and an RMA-number.
  4. You will receive the Patagonia repair label by email. You have to use this label to send us the Item(s).
  5. We will also provide you with a repair form. When shipping your gear for repair, please include the repair form in the box.

    IF WE CANNOT REPAIR YOUR ITEM
    The Item(s) will be evaluated and if there is to be a charge, you will be contacted. If the Item is deemed irreparable, we may, at our discretion, replace it or send a credit note for the purchase amount, provided damage to the Item is not due to improper use of the Item(s) by you. The irreparable Item will be recycled. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us when you are in contact with us for the repair label.

    IMPORTANT
    • Without an RMA-number your repair cannot be processed for repair.
    • The Item(s) sent in for repair must be clean; please wash them before mailing.
    • The average turnaround time for Repairs - with shipping - is about four (4) weeks, but may be longer during periods of high volume.
    • The Item(s) will be returned to you from our repair center.

    Recycling

    Recycling old Patagonia gear is easy. Simply wash them first and use one of the following collection methods:

    1. Send your Item(s) to:
      Patagonia Service Center
      c/o DSV Solutions B.V.
      Recycling program / Door 13
      Industriestraat 5
      7041 GD 's-Heerenberg
      The Netherlands
    2. Drop off your garment(s) at your nearest Patagonia Retail Store – ideally, while you're running other errands, to reduce environmental impact.

    Recycling your old clothes is voluntary. If you choose to recycle, you'll gain the satisfaction of knowing that your old Patagonia clothing will not end up in a landfill or an incinerator. Please also make sure not to send any wearable product that could be given to charities. You'll probably find local organizations where to give them, next to you. You'll then avoid an unnecessary transport and harm.