Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Worn Wear is Patagonia's hub for keeping gear in play.

Why extend the life of gear? Because the best thing we can do for the planet is cut down on consumption and get more use out of stuff we already own.

A partnership between Patagonia and our customers, Worn Wear is our commitment to a new model for the production, consumption, and ownership of apparel—taking responsibility for our products for the whole of their lifecycle.

Join us to repair, share, and recycle your gear.

The Stories We Wear

Never in the Landfill

Nothing lasts forever, so we continue to explore ways in which we can keep your gear going — in some form or another — long after its last adventure. Have a garment that’s damaged beyond repair? You can find more information about sending your old products back to us for recycling in the FAQ section below.

How can I get a product repaired?

If you have a Patagonia product which is in need of a repair, please follow the instructions in the Repairs and Quality Returns page.

Can I send an old product back for recycling?

Yes you can. We have a strict zero - landfill policy. We will either recycle it right away or hold on to it until we find a viable recycling or upcycling solution for it. You can send us an old product back for recycling through two channels: either bring it back to one of our retail stores, or mail it to us — contact our customer service team and they’ll issue a free shipping label for you. We ask that you add a manual note inside the package, indicating that the product is for recycling. If you send us an old product back for recycling, please make sure the product is damaged beyond repair.

Where can I find out more about Worn Wear events?

Sign up for Patagonia emails in your region and you’ll be first to hear about events near you. You can also keep track of what’s happening at your local Patagonia store via its dedicated Instagram page.

Does the repair trailer only repair Patagonia products?

No! All brands are welcome in the repair trailer. We’ll happily fix your jacket’s busted zipper or patch up your punctured wetty — no matter who made it.

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