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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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Kept me nice and toasty in Alaska
Ordered this jacket for my trip to Alaska and fell in love! So comfortable and warm! I am always cold, so I was hoping this would keep me warm and it definitely did. Ordered a small and medium. Both fit fine to layer under but the small was a little more fitted. I am 54 and 133lb for reference.
Almost, but not quite right
I wanted to love this jacket, but the fit and cut wasn't right. The material is wonderful and soft. The sale price is right! It would be fantastic in a slim cut. My stylish boyfriend, sister, and brother-in-law all gave it a big NO. They said it looked odd and unflattering. You should have seen their faces when I asked for input! They all frow... Read Morened and had lots of opinions. Because of this, I sent it back. Please make a silent down jacket in a more fitted cut!
Thanks for the feedback on the fit Skaidra. You might find that the [Women's Down With It Jacket](https://www.patagonia.com/product/womens-down-with-it-jacket/28041.html) to have the more flattering slim fit you're looking for.
Perfect for spring
Actually my size is M unfortunately I didnt get it .I brought S size .
Hi Thinlay, thank you for taking the time to write us a review. We're happy to hear that its been the perfect jacket for Spring. However, we're sorry to hear that the size small isn't right for you. Your satisfaction is always guaranteed so you're welcome to [return](https://www.patagonia.com/returns.html).
NO HOOD :(
I bought this as a gift for my wife. I expected it to have a hidden hood like the mens jacket and it does not
We're so sorry to hear of the disappointment with the lack of a hood! For future, you can find specs and features on an item on the product page just below the product pictures. In the specs and features, you'll find information on if there is a hood or not. If you'd like to check out our options for hooded jackets, click [here](https://www.patagonia.com/shop/womens-jackets-vests?prefn1=features&prefv1=hooded).
Love this jacket!
Have had this jacket for about a year. Where I live the winter is pretty mild (40s-50s), so I have only worn it on the coldest days, but I always get compliments. The slightly retro styling is unique compared to other puffers. It is so incredibly soft and comfortable. I would wear this all winter long if I lived somewhere colder.
Great for Cold Nights
Had this jacket for about a month now, so I feel like I can write an accurate review. This jacket fits wonderfully, however for a more stylish fit I should have gone with a small. (5'5 155lbs, I have climber shoulders so I usually go with a medium) It is super soft on the outside, but the DWR is perfect for protecting from snow. The color is n... Read Moreot brown in any way, but I fortunately had seen it in store and was expecting the bright orange. The cuffs at the sleeves are helpful for keeping arms warm, but they get in the way on occasion. I would recommend this jacket to people who are cold easily or find themselves caught in strong winds as the combination of the down and the large puff combat the effects of strong wind with ease. The snaps and zipper are very sturdy as well, and the only thing this jacket is missing is a hood.
Warm & Stylish
I love this jacket! It's perfect for running errands (I prefer wearing this shorter length vs. my knee-length coat when out and about), super warm and looks great. I bought a size small, and there's still plenty of room to wear a bulky sweater without the fit becoming too snug. Definitely recommend!
Light weight and cozy
This jacket is lightweight, super warm & stylish. It fits perfectly with room to layer. I bought it in green & love the color. I get cold easily & it is the perfect top layer. The material is incredibly soft. I would highly recommend this jacket and plan to purchase it in another color. I have used it constantly since I purchased it. Lo... Read Moreve it!
super puffy and soft
I am so happy i grabbed this jacket.. the color is fun, reminds me of the burnt sienna crayon always was my fav! it is lightweight, very warm.. i live in Michigan so a February arrival was perfect! Size is true and the cuffs ribbing is tight so no snow gets in your sleeve. Would def buy again! might get the green one too!
Silent Down jacket
First, I love the color...smoky blue. It's very warm, my first priority. Feels comfortable while wearing it. Shorter length, which is perfect for my small frame. Pockets are great, but the only thing I wish it had was zipper pockets rather than the snap pockets, which are more difficult to close, especially when you have something in your hand... Read Mores.
Toasty and Cute
I live in the mountains and would always like to wear a down jacket in winter - except many times my desire to not look like a puff pastry outweighs my desire for warmth. I get the best of both worlds with this jacket as I can look cute and still be toasty! I would highly recommend this jacket - love the length!
Super warm, super soft
I bought this for physically distanced seeing of friends outside in the colder winter temps--so mostly walking and sitting. I went for a S for a more fitted look, which lets me layer a warm sweater underneath but nothing super bulky. I also have the Patagonia women's down sweater, and this feels much warmer--especially in the neck. I prefer th... Read Moree wrist situation on this jacket -- feels warmer and more protected against wind. The silent down surface coating is quieter and softer than my down sweater. I've also found it pretty easy to remove spot stains which is nice. My comparisons and use are not for more active use -- I haven't worn this for serious hiking or skiing--I can imagine wanting a longer torso for that. I got a S because I liked the look better, but I could have worn a medium with more room for layering, so maybe it could still be a technical option if you size up.
New Favorite Jacket
Not only is this jacket super cute and the perfect length for me but it actually keeps me warm in (mildly) windy 30-40 degree weather. I'm considering buying another one in a different color because it's that good of a jacket. Super lightweight as well, basically a nice warm cloud.
Beautiful jacket, chose to return
I ordered this jacket alongside the Down Sweater Hoody. I needed something practical for layering in the Pacific Northwest. I tried this on 20 times before returning it, because it felt so beautifully luxurious and it was so hard to decide. If I lived in a cold, dry place like Utah, I would've kept it in a heartbeat, however, I felt much more ... Read Morelimber/mobile in the Down Sweater. This really is a better jacket for casual wear, not activity. Also, at 5'2, the arms were a little long, the cuffs a little loose, and I imagined the sleeves would get dirty rather quickly. Still recommend, because it felt like wearing a pillow, but didn't make sense for me as my primary down.
Size up if you like a less cropped fit.
Ordered this as a gift for my daughter because she was always borrowing mine. I am 5'8" and have the large. She is 5'5" and would typically be a small, but she liked the oversized feel. Went up one size to a medium and she loves it. Has me wishing I had bought the XL. It's puffy, warm, and cloud soft. The green color is a b... Read Moreeautiful olive. I have the orange color and love that as well.
Stylish and Practical!
I love my new jacket! I got this because I loved the style and fit and needed a warm jacket for walking my pup. Love the color - got this in sage khaki. It's a beautiful shade and doesn't look like army attire! I am 5'2 and 130 lbs and ordered in an S and XS. I kept the XS and feel this size is roomy enough for layering underneath. O... Read Moreverall, I am very satisfied. I do wish it came with a hood option, especially as someone from the PNW. I give this 4 and not 5 stars because I am not a fan of the button closures for the pockets- I like zippered pockets much better for easy access (especially for treats while dog walking) and ensuring that things don't fall out. Super nit picky but I find the button closures a little tricky to connect/disconnect.
Super great jacket
I agonized over whether to get this coat or the Down Hoodie. After having this coat for a month, I feel confident that I made the right choice. This coat is quiet, flattering, extremely soft, and roomy enough to layer under. I struggle to function during SLC winters, but Im honestly excited to walk my dog in the frigid morning temperatures because ... Read MoreI get to put this coat on.
Very warm but feathers keep poking out
I love the look and feel of this jacket. I bought a large for a roomier fit. The sleeves are decent length (I'm tall and sometimes that's a problem). It is also quite warm. My only complaint is that almost daily one or two feathers poke out through the outer layer and b/c they come sharp-end first, I am unable to get them to go back into ... Read Morethe jacket and end up pulling them the rest of the way out - white feathers show against the jacket color. Disappointed that this is happening and it is what would prevent me from recommending this jacket to a friend.
Hi Amy, we’re very sorry to hear about the shedding problem with the Silent Down Jacket. It’s natural for some of the down and feathers to escape through the fabric, particularly in the seams. The sharp quills of the feathers can poke tiny holes in the fabric and work their way through to the outside. It is normal for this to happen, particularly in newer products when the down has not had an opportunity to settle. There is no reason for alarm, and this phenomenon should not affect the performance of your jacket. To minimize the amount of down that escapes, simply pull the down back into the jacket and massage the area to help the hole close. It is important that you do not pull the down out of the jacket, as that will only exacerbate the problem by creating a larger hole. In rare cases, a material defect may cause excessive down leakage in a product. If you find the suggestions above ineffective, you are welcome to send your item in for a warranty returns evaluation under our Ironclad Guarantee. Please use this link to begin your return or exchange, https://www.patagonia.com/returns.html.
Best down Jacket!
I have a tiny frame and the xs fit perfectly! I thought it would be boxy, but it fits like a glove. The fabric is soft and cozy. I bought the grass green color, perfect for November through March in Montana and with a fun, retro vibe! I just gave away my Patagonia down sweater to a new home, and this jacket is even better!
Cute, but disappointingly thin
I was so excited to receive this jacket. I need something warm. Seems all the jackets this days are lightweight. This is no exception. Despite its price, it is as warm, heavy, and thick as the bargain priced down comforter insert you can buy at at a bedding store. Returning.
Thanks for your feedback on this jacket, Amanda! We're sorry to hear it was disappointing. The Silent Down Jacket is not our warmest, but our Customer Service team will be happy to recommend better options for you and help you return this under our Ironclad Guarantee, so please [reach out](https://help.patagonia.com/s/) to us.
So Soft So Cozy
In love with this jacket. It's so soft and so cozy that I've literally fallen asleep in it. This jacket has kept me toasty warm on even the chilliest days. And the wrist cuffs are a lifesaver, no more drafty sleeves. I'm 5'10 and 145 with a small chest. Its roomy but I like to layer so I ordered a size up and got a M instead of ... Read Morea S.
I love this jacket so much but am so sad to see the amount of feathers coming out of it. I’ve had it for at least 2 months now, and have washed it once using tennis balls to fluff and dry it. Unfortunately I just keep seeing either full feather tips popping out, or small pieces of feathers throughout. I mainly see it in the sleeves and back. I don’... Read Moret get “rough” with it either - just wear it to and from work, and I wear a back pack from time to time. Any suggestions? This jacket would be 100% perfection if it wasn’t for the pesky feathers flying everywhere!
Hi Natalie! Thank you for reaching out about this, and we are sorry to hear about those feathers shedding on your Silent Down Jacket. It is common for some feathers to escape through the fabric on new jackets, particularly when the down has not had an opportunity to settle. To minimize this, simply pull the down back into the jacket and massage the area to redistribute the fabric's fibers, closing the hole. It is important to not pull the feathers out, as this will exacerbate the problem by creating a larger hole. Of course, if you feel your jacket is shedding down excessively, you are more than welcome to initiate a [return](https://www.patagonia.com/returns.html#searchterm=return) on that item.
Love this Jacket!
I purchased the Century Pink color and I'm absolutely in love with the color. I would say it's not as shiny as the pictures which is what I actually prefer. This jacket is lightweight, stylish, and warm. I also love the sleeves on this product. The inside pocket fits my iphone 11. I'm 5'3" and the jacket falls right above m... Read Morey waist so I think it's the perfect length. Also, I love that this is made with recycled down. I only have good things to say about this jacket! Would definitely recommend this for everyday wear!
Century Pink is difficult to wear
It is a true-to-size, short down jacket with modern styling that looks great on my 5'3" frame. However...I am on the fence about the Century Pink color. Century Pink lies somewhere between faded cantaloupe and dusty salmon. It's interesting, but now that I've had it for a couple of weeks, I wish I had selected a deeper color, li... Read Moreke Stone Blue. I would wear it more often if I had chosen a different color. Patagonia, please let me exchange it!
Hi Maria, we're sorry you're unhappy with the color of the Women's Silent Down Jacket. You are more than welcome to initiate and exchange with our Customer Service by phone at, (800) 638-6464 or by live chat through our site. Reps are available weekdays, 6AM to 6PM (PT) and weekends, 7AM to 3PM (PT).
this is the one jacket you’ll need
I really took some time and did lots of research to find a jacket that would survive an Ottawa weeklong visit and my “normal” winter in coastal SoCal. And this jacket is IT. I was worried if the jacket would stain easily like some of the reviews mentioned, but I haven’t experienced that so far. It packs really well in a suitcase and is super stylis... Read Moreh yet timeless. I bought this in forge gray although I love all the other colors. Gray will go with everything! Another bonus is that it’s made with RECYCLED down. Thanks so much for producing thoughtful, long lasting and beautiful products!!
Another Great Patagonia Purchase
This is my first purchase from Patagonia that is not a jacket and I am so impressed with this duffel. The fabric is sturdy and easy to clean. I got the blacks and really like how the black logo is subtle but still visible. Looking forward to my next trip to use my new bag!
Best looking + comfiest jacket from Patagonia
For reference, I’m petite - 120 lbs, 5‘2, 34B, 26W, and a true SMALL in most brands, my size in Patagonia varies: - XS in Down Sweater Jacket/Hoody - S in Micro Puff Jacket/Hoody - XS in Silent Down Jacket I purchased this jacket in Century Pink and it is such a beautiful color. Under certain lighting, it appears salmon. It’s one of those colors... Read More that you don’t even know what to label it as, but still get compliments wherever you go nevertheless. I think it is the softest, comfiest, prettiest jacket that Patagonia has. The XS still allows me room to wear a light-medium sweater underneath just fine. The jacket fits me very well, but I plan on ordering the S just to see which one fits me better. I would rather keep a XS if the S is going to swallow me, as I’m petite.
It’s a great light jacket
I am really enjoying the lightness and comfort of the jacket. I was surprised that it isn’t as warm as the one I was looking to replace. The online photo looks like it’s puffy, and it is, but not as much fill as I expected. It’s fine for most days, but not the frigid days.
It is not as warm
It is not as warm as the puff jackets, zipper is difficult to zip. The snaps are difficult to snap
Hi Martha! Thank you for your feedback. We're sorry to hear this jacket did not work out for you. If you'd like to return or exchange it for a different style, you are welcome to do so [here](https://www.patagonia.com/returns.html#searchterm=return). The Silent Down Jacket does feature recycled down insulation, whereas our puff jackets (Nano Puff, Micro Puff, Macro Puff) offer synthetic insulation. Down is generally the warmer option; however, if you live in a rainy climate, we would advise sticking to synthetic insulation as it does stay warm while wet.
Great down jacket very warm
Hey guys I love my jacket currently wearing it in Japan in 50 degree weather, and its kept me warm. The only problem is that it doesn't have very thorough cleaning instructions so Im struggling to get a few stains out. otherwise I'm obsess with patagucci!!
Hi Patricia! Thanks for your feedback - we're so happy to hear you love your jacket! Please check out our product care and stain removal page [here](https://www.patagonia.com/product-care.html#searchterm=product%20care) for more information on how to care for your new jacket.
Beautiful but Fragile
Exactly what I was hoping for but so fragile! Within the first week I was losing feathers from a few tiny holes! No crazy activities! Just to the store and back.
Hi Amy! Thanks for your feedback! Please note, it is common for some feathers to escape through the fabric on new jackets, particularly when the down has not had an opportunity to settle. To minimize this, simply pull the down back into the jacket and massage the area to redistribute the fabric's fibers, closing the hole. It is important to not pull the feathers out, as this will exacerbate the problem by creating a larger hole.
Can’t seem to take this awesome thing off
Since I bought it, I have managed to wear this coat in nearly all kinds of weather and equal numbers of life situations. It seems to morph to whatever I need it for, and I have caught myself several times admiring it in a reflection. Well worth the hefty price tag. This thing will last me a long time. I’m 5’4” and purchased the small. It fits like ... Read Morea glove. Roomy enough to layer a somewhat bulky sweater underneath, yet svelt enough to wear with leggings and still feel fit. A+, Patagonia.
Warm & Lightweight
I adore this Patagonia jacket. It is incredibly warm but is lightweight, without the bulk that most warm weather jackets bring. The color options are wonderful. The fit is formfitting; I like a slim fit and ordered size XS-I’m 5’6” 120lbs. This size still left room for a light sweater underneath. It repels light rain & misty mornings well but n... Read Moreoticed as some of other reviews said it can get oil marks easily from lotion, food, etc so just be careful there. (Have not washed it yet.) Overall love this flattering look, lightweight airy feel of the jacket, & beautiful color selections. I would request this style with a hood please (:
I love my jacket, the shape, the color, the warmth...one thing I’m noticing though after only two wears is the down feathers are coming through the sleeve in multiple places...is that supposed to happen?
We are glad to hear you are loving this jacket. As far as those feathers poking out, this is normal. From time to time, the quills from the feathers will poke through the seams in the nylon and you will notice some feathers coming out. We recommend trying to carefully push the feathers back in without making the puncture any bigger. While this shouldn't affect the warmth or integrity of the jacket, if you find you are unsatisfied with it, you are welcome to [send](https://www.patagonia.com/returns.html#searchterm=return) it back to us.
Raving reviews for the silent down jacket
I love this jacket. It's lightweight, warm, and stylish. It's versatility to dress up or down, makes it a great addition to any wardrobe. I've worn is camping and to a wine bar in the same weekend. There's space to layer underneath and its not too bulky. I got it in bright "brown" so people usually see me coming (which... Read More I love), but the NEVER hear me. Shh... so silent.
Warm and Lightweight
I debated purchasing this jacket for a while, and I'm glad I did it. It kept me warm while traveling in Austria and Poland. There were days when it was very cold and windy, and I layered a little more underneath and was perfectly fine. I was surprised at how windproof this jacket was. It's the perfect travel companion. The only thing to n... Read Moreote is that it's not really a true black it's more of a charcoal.
I love the style
While this jacket may be a bit more fashion than function, I really love the peached feel of the fabric and flattering shorter shape. It's very fluffy and warm, so I got my regular fit size M (8/10). It's not as big/boxy as I expected, the shoulders/chest will only fit with a thinner sweater but I wouldn't need more with this where I... Read More live in the South. The gray is as pictured, a rich warm shade. I can see what ppl are saying with the stain factor, so I'll make sure to take it off if I'm going to eat fried chicken, LOL! For rougher adventures I'd choose a different ripstop or waterproof jacket, anyway. I'm 5'8" and the sleeves are the right length
STAINS BEYOND BELIEF
I want to love this coat so much. It is wonderfully warm and quite cute! I love wearing it and I love the look of it. But I just can’t get past the EXTREME propensity for staining. I cannot put on lotion without worrying about ruining my coat. I cannot wear makeup without fearing it smudging on my coat. I cannot eat anything without fearing for the... Read More integrity of this coat. I once accidentally dropped a CRUMB from a quiche, and boom, stain on the coat. It’s really unbelievable. The sleeves are ridiculously grungy from simply existing, and I have spots all over from likely nothing/everything. I love my other Patagonia products—my nanopuff will likely outlive me and gets used and abused! But, the silent down, not so much. For an outdoor company who focuses on functionality and practicality, I am beyond disappointed in the quality of this coat. This coat makes me feel as uptight as if I were wearing a fine silk blouse. Outdoor wear my fanny(pack)! Already convinced my fellow outdoorsy women NOT to purchase this seemingly impressive, but highly disappointing jacket.
Cute, but kind of dissappointing
I bought this for my high school daughter and while it looks super cute, I don't think it is that warm. And the down has really flattened down with wear, specifically on her back where she wears her backpack. She got it in November and I honestly don't think she will get another year's wear out of it. So, for the cost, it is pretty d... Read Moreisappointing.
Most Comfortable Down Jacket I've Ever Owned
I'm really happy with this purchase. I bought it for going on snow hikes in the Angeles National Forest and for going to my daughter's softball games where I sit out in the cold, sometimes until after 9pm. It's keeping me completely warm. I chose this instead of the down sweater because I wanted something to wear as an outer jacket, ... Read Morea little more roomy rather than form fitting. I like that it hits the hip a little higher than the down sweater too. Features that I love, as others have mentioned: stretchy inner cuffs so that the sleeves stay put and wind doesn't get in, quiet fabric with a soft texture, inner zip pocket for cell phone, deep hand pockets, high collar to keep neck warm when zipped up, and the squish is amazingly comfortable! I have it in the black color, which is a nice shade - more of a dark charcoal rather than jet black. I usually wear a size small shirt/jacket, but for this I sized up to a medium so that it would be roomy and accommodate layers - medium is the perfect size for me, so if if you want room, then size up.
the BEST jacket I have ever purchased
I bought this jacket, sort of on a whim, and I'm so so happy I did. It is hands down the best jacket I have ever purchased. The fabric feels absolutely luxurious not to mention the beautiful colors available. It keeps me so warm, it's my daily go to for errands as well as being my preferred winter hiking jacket. I'm 112lbs 5'6&q... Read Moreuot; and the XS fits perfectly. Buy this jacket, you will not be disappointed.
Great all-around jacket!
Agree with the other reviewers: Great “silent” fabric and colors (I got the Stone Blue and it’s a pretty but practical dark teal/blue), toasty warm fill and awesome inner cuffs to keep the wind out. Best of all, a zipper and SNAPS so you can choose your level of coziness! Kept me warm on a visit to Colorado and riding the scooter in chilly weather ... Read Morein NorCal this winter with just a shirt underneath. I’m 5’3” and 135lbs. Medium is good and roomy for layering but doesn’t swamp a shorter frame. Now, what about a version with a HOOD!!!
So smooshy and soft
This is the softest, squishiest, lightest jacket I own, plus it's super warm. Great pocketry. I got the blue and its a gorgeous color. I appreciated the yellow one as well and would have gotten it if it suited my coloring better. I'm looking forward to next year when there're new colors and maybe a version with a hood?
Couldnt love it more!
I went back and forth between this coat and the "other" name brand. I wanted a hood because I lose hats and tried the mens Small. And bought it on the spot. It is the same coat but with a hood. Both are soft light but has the 700down and warm. I live in Colorado and hike in the winter. It is a beautiful coat. it is a muted black. I am 5&#... Read Morex27;5 and 128 and a Small was perfect..
This jacket is super smooshy, warm and light. The outer material is soft and strong enough for my trip to town or a moderate hike in the woods. Will pack down easily into my backpack. This jacket is not overly complicated. The inner wrist cuffs and cinch cord will not allow warm air to leak out. With the zipper up all the way I feel roomy around my... Read More neck and chin yet not too loose. The buttons matching the material color is a nice touch. I am 5'2", weigh 124 lbs and I feel the size small is a perfect fit, and I will be able to wear a light sweater or fleece under it.
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