We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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Excellent Jacket, but has changed over the years
I have 2 nano puffs I wear for running in the winters, and love them. One of mine is so old and taped with tent tape but I still wear it. One of the things I love about these jackets is how they offer some water protection and dry super fast. I just bought a nano for my son, and the jacket feels significantly stiffer than the ones I have. Also, the... Read More youth sizes are definitely very wide in the torso.
Nice looking jacket
I bought a medium for my 8 year old son and an XL for my 11 year old. It fit them perfectly but would probably only fit them for a couple months. So I returned and went to a Large for the 8 year old and a XXL foe the 11 year old. They are both normal sized kids. My 8 year old said the only thing he doesn't like about it, is that it doesn'... Read Moret have a hood. I had to contact customer service for the return. They were outstanding. First order ever for a patagonia product. Definitely will return.
Great jacket, with one major flaw
Bought for my teenage son - keeps him warm down to around 10C. Anything colder, he needs a thicker jacket. Great for casual and active wear! Seems durable even after 2 years of use. One huge flaw - there is no elastic or drawstring at the hip, leaving the bottom VERY loose - lets in all the cold air and kind of defeats the purpose of the jacket...... Read More
We appreciate the constructive feedback on the drawstring at the hem, our adult versions do have draw cords so the Boys' should too! We'll be sure to pass the word along. We'd recommend checking out the [Boys' Down Sweater Jacket](https://www.patagonia.com/product/boys-down-sweater-jacket/68245.html?dwvar_68245_color=HTE&cgid=kids-boys) for something that will not only be more warm, but includes that draw cord at the bottom!
The BEST Jacket for your little ones!
This is THE BEST jacket you could ever buy your little one. Its fit is perfect and so light weight it travels and wears well. I pack it everywhere we go. I know he's protected when its cold and helps against the wind. If your only going to buy one jacket, this is the one!
Comfy jacket but my son had this for less than a year and wore it very infrequently and the threads throughout have unraveled in multiple places (bottom back of jacket, under the arm, near the pockets).
Hi there, we're sorry to hear about this. We'd be happy return your Nano Puff Jacket under our Ironclad Guarantee. You can begin your return here, https://www.patagonia.com/returns.html#searchterm=return.
Patagonia boys 3t
Unfortunately the zipper fell off after 1 weeks. Need to return. We love all of our Patagonia jackets so this is a bummer!
Hi Megan, thanks for taking the time to write us a review! That is such a bummer, we're so sorry to hear that. You're, of course, welcome to return the jacket under warranty. We'll reach out to you with further assistance!
Hi there. Within the first week this jacket got two small holes in it. I’m surprised the material was so thin that this was able to happen. Coat interior is now falling out.
We are very sorry to hear that the jacket had some issues with durability after such a short time of owning it. We urge you to send this back to us as we suspect there is some sort of defect occurring. Please feel free to reach out for any [assistance](https://help.patagonia.com/s/#searchterm=help) with [returns](https://www.patagonia.com/returns.html#searchterm=return).
Men's Pants, kid's winter jackets, Cashmere scarf, men's hoodie-EXCELLENT!
We are very pleased with the 3 kids jackets-they are warm, cool looking and the kids love them. The pants, long sleeve shirt and buffalo hoddie are my husband's new favorite. And the cashmere scarf...oh wow. My new favorite piece for the cold season. Not only is it warm and comfortable-super cute to any fall or winter outfit.
Love these jackets
I’ve been buying NanoPuff jackets for everyone in my family, replacing outgrown ones when necessary. They’re the best: easy to layer, or not; adaptable to many weather conditions, from Denver to Baltimore; launder easily, even with plenty of playground dirt; very comfortable and sized right.
The "everywhere" jacket!
My son is ow 10 and this is is second puff jacket. We had to talk him into it last year instead of a fleece and once he got it, he didn't want anything else! It's very durable, light weight with the warmth of a heavier coat. And it SO EASILY stuffs in a backpack so he can have it handy whenever we are out fishing and can easily stuff it a... Read Moreway when we takes if off.
Purchased the green jacket yesterday,and we're completely bummed..our son loves that this jacket is light weight,and we like the warmth. Unfortunately we had a small syrup spill and now there's a stain that cannot be removed. The jacket was immediately blotted with cold water and rag multiple times. We understand that stains are going to ... Read Moreoccur but It's odd that a jacket made for kids would so easily stain. I'd just caution parents with kids that are prone to spills and getting messy to not purchase this jacket,or at least get it in black. We regret not buying the black one.
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