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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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My go to hiking jacket.
I have had this jacket for a few years now and love it. I take it hiking a lot. I do pack it in my bag and tie it around my waist and it has held up incredible well. Im pretty tough on it and it still looks great! Dose awesome on windy days. I would buy this jacket again!
my son loves it!
I gave this to my 35 year old son a few weeks ago, as he was leaving on a backpacking trip to Hetch Hetchy with his 2 brothers and dad. I was worried it'd be too bougie for him - he runs more to thrift store clothes - but he LOVES it. It is, maybe, your most iconic product. You're the best. I still have Patagonia fleece pants and jacket I... Read More bought for him when he was 2 - saving them for when he has a child. (His height is 5'11")
A girl loves the men ('s color and size)
I love the lightness of the jacket and the comfy fit. I am a girl but bought the men's jacket because I love, love, love the purple. I am 5'11 and 114 pounds and the men's medium is a little big on me but I will keep it because the color is fab and it was on sale. Love Patagonia. Please make more purple :)
Great warm lightweight jacket
This jacket is one that can be folded up into the size of a hard cover book. The air pushes out and it can be packed into any corner of a carry on. The color I chose was purple and its really beautiful and sporty looking. I used it on an Alaskan Cruise where we visited icebergs, waterfalls and nature trails and it was perfect. Love this company for... Read More the color options and overall quality.
My second Nano. I work with an adventure company in Scotland, and use these jackets every day 12 months of the year. Lightweight, durable, dries quick, the right pockets in the right places. [Although I would prefer to access the chest pocket without having to undo the main zip - bit of a faff in a blizzard]. Awesome jacket - never without.
Runs much smaller than original
I purchased this product as a replacement for a previously purchased Nano Puff from several years ago. I had two of them that fit the same, both Medium. I ordered this Nano Puff in a Medium and when I received it, the sleeves were of the proper length, but I could barely get it zipped. My previous two Mediums are not even close to being that tight ... Read Moreacross the middle. I had to return this and exchange it for a Large. Now the sleeves are too long, as well as it being a bit long in the length and it fits much better across the middle.
Thanks for the feedback Mark! Our Men's Nano Puff® Jacket has had the same chest measurements since 2015. It's possible that you received a factory defect. We've reached out privately.
Wasn't To Be
I received this review link, but unfortunately a day-or so after ordering a swell looking 'sale' Nano Puff jacket I got a message to say it was actually out of stock now. Bummer. But fear not, I will be back once I've saved up for a full price one. Always super happy with Patagonia products!
Overall it is great to see Patagonia add some larger sizes to some their trim fit clothing. It typically fits too tight is the chest and shoulders for me to be comfortable. I use this jacket as a layer for skiing and hiking or as stand alone in chillier weather. The only think I might add to make this even better would be a bit of stretch. I al... Read Moreso want to thank Patagonia for being more inclusive in their sizing. I am a larger but very active person. I ski 20+ days a year, mountain bike 1000+ miles a year and hike numerous miles. It has always been difficult to find quality gear for my pursuits. Super Happy customer - THANK YOU!
Thanks for the feedback Drew! We're so excited to hear about your outdoor adventures. A jacket that's really similar in insulation to this -- but has more stretch, is more breathable, and comes in our extended sizes is our [Men's Pack In Jacket](https://www.patagonia.com/product/mens-pack-in-jacket/20945.html).
Nice jacket, perfect fit
In my Nano Puff jacket, sitting outdoors in the evening. In front of my tent, watching the world slowly cool down and fade into darkness. Love it! I'm using it as jacket in dry conditions, or as base layer underneath my Patagonia Torrentshell 3L in the rain. I'm not really abusing it in brutal outdoor activities, but mostly as casual we... Read Morear, during commute, during walks or whenever I'm just "being outdoors", whatever that is.
Thank you Patagonia for another well-designed jacket. It is lightweight and warm. I have used it for casual wear and at the beach following windsurfing adventures on San Francisco Bay. I plan to add a layer underneath and use it this Winter for skiing when a heavier Patagonia jacket is needed. Keep up the good work, and thank you.
I have several Puff Nano Jackets that I really like. I ordered a new one as a backup. The elastic band at the wrist is for the most part non-existent. The sleeve slides down past the wrist and half way over the hand. This is not acceptable. The other older Nano jackets have tight elastic wrist bands that keep the sleeves in place at the wrist. I wo... Read Moreuld not purchase the current design.
Thank you for your feedback. Please give us a call at 800-638-6464 to discuss the matter as it sounds like you might have a faulty garment. We can certainly help you return it.
I really wanted to love this jacket but it has a weird fit - runs large in the shoulders and arms and narrow in the waist/hips.
Thanks for the feedback on the wood Claudia! You may prefer the fit of our [Men's Pack In Jacket](https://www.patagonia.com/product/mens-pack-in-jacket/20945.html).
Wish there was an inbetween size
The kelp forest color is really really nice. For my height and weight the Large jacket fit perfectly with just a t-shirt on underneath. But since I'll presumably never wear this jacket without a sweater on underneath, I sized up to XL. The downside is the XL has TOO much room even with a sweater on underneath. It feels like a nice, warm, light... Read More jacket so I'll keep it, it's just a little big.
Nano puff jacket
I like your products. I had a light Patagonia parka and left it at a hotel so got another. I liked my old style better but the fit is the same, (great), dont change your sizing because your clothes have been consistent and fit. Your store in Encinitas is great. The employees I have encountered over the past years have been very helpful, friendly a... Read Morend accommodating. I am a bit of a skeptic but after buying in your store several times for myself and gifts for others, I think you do a great job with staffing great customer service people. It is always a pleasure to shop there. I had to return my last parka because the color was not good. I am colorblind and my wife said no way! I went back to the store and the color I wanted wasnt in stock so they ordered for me and it shipped to my home in a couple of days. The person who handled the transaction was very accommodating and handled the whole thing in minutes. You have a great company and I have had great experiences there as have my wife and kids. Keep it up.
Light, comfortable and warm
After trying my friend’s jacket and reading up on the company I decided to order one for myself. I do a lot of walking and in our ever changing weather and need to do more activities outdoors at the moment this jacket was so light and comfortable and, whilst warm itself, if need be could also be worn as an extra layer.
What's Not to Like?
Patagonia's Nanopuff Jacket covers a lot of ground. It's a great insulator, it's soft and comfortable, and it's a breeze to clean. Down insulation has its place but Nanopuff's PrimaLoft has strong insulation properties AND doesn't fail when it gets damp. In terms of cleaning, it's infinitely easier to wash than do... Read Morewn. Just throw it in the machine with your grubby stuff and hang it out to dry and you're done! (This obviously holds true for the Nanopuff vest, too.)
I bought my Nano Puff for a walking holiday in Cornwall and it has been brilliant. Well designed and finished and very warm. Now my go to coat. It's been used for hiking, fishing, cycling and just wearing casually. My three late sons (late teens/early twenties) are keen to steal it. Would definitely recommend!
Perfect weight to warmth to packability ratio
You will not find a better all-around cool weather jacket. The only nit I have to pick is the bottom I pull the bottom hem adjustment shock cord kinda tight and the tail is rather long, I have tied it in a knot to keep it out of the way, It is entirely possible that I missing a cleverly hidden feature that Patagonia already thought of to store the ... Read Moreexcess cord but for now I have a knot.
Oh man, I have no idea where to start. I got this to add to my back/bike-packing kit and just keep it out and wear it anytime it dips below 65. It is so soft and it wears so nicely on my body like a warm hug! It is just the best and it packs down so good! I used it as a pillow while camping already too.
Thats what Patagonia is. Wonderful. To think of the direction it could have gone, it did go and where it is going is just fantastic. Thank you Yvon and all at Patagonia. All the models seem to be wearing a Medium at 6. Im 5 11 3/4 and medium seems too short at the waist. Large is a bit looser but for me thats perfect. Rather have room grow ;) Thank... Read Mores again! I love my Nano Puff Jacket!!!
Lightweight and super comfortable
Ive been beyond pleased with my Nano Puff jacket. I basically lived in my Down Sweater all winter and as Spring rolled in needed something a little bit lighter. Its great for cool/chilly mountain evenings and breezy mornings. I bike in it on colder mornings and stay cozy the whole time. Its my new go-to jacket!
Versatile and lightweight
First off, this jacket is incredibly lightweight and versatile. It keeps me warm during cold temps, and I can wear it up to 60 degrees and not overheat during light activities (e.g., fly fishing). My one concern is with overall durability. One of the quilting seams came loose within the first few weeks, but I just snipped the errant thread and have... Read Moren't had any issues since then. Hoping that the seams don't pull loose if caught on branches, briars, zippers, etc.
Thank you for the review on our Nano Puff Jacket. If for whatever reason the jacket is compromised and you feel like it's a warranty issue, feel free to send it in for a refund or replacement. All of our gear is backed by the [Ironclad Guarantee](https://help.patagonia.com/s/article/Ironclad-Guarantee).
I have a few puff jackets. This one is the thinnest and it sits flatter on the body because of the less traditional square pockets for the insulation. If you want a lighter and thinner jacket for warmer weather or thinner layering it's a reat option. Also has a bit smarter look for more casual encounters. As always though,... Very excellent qu... Read Moreality and fit.
The Comfort Monitor
Incredibly comfortable, lightweight. If it's 65 or 25 outside and if I'm simply walking or working my tail off, this jacket manages my body temperature like nothing I've ever worn! Hanging indoors before going outside, I never overheat. And it can't be beat for packing. I bought the pullover over a decade ago and it's just ... Read Morenow entering its twilight. I bought this zip jacket for the hand pockets and to begin rotating it in to my winters.
Not Made for Bigger Guys
Great quality as you expect from Patagonia but I had to return this item due to the sizing. I am true 2XL, as I fit it perfectly in my better sweaters but you would need to size up on this jacket. Unfortunately, Patagonia does not make this item in a 3XL. Still would recommend this item, wished there were more sizes.
Thank you for your review on the Nano Puff Jacket. We're sorry that we don't yet offer a 3XL in this particular jacket, demand is what helps push things forward so we appreciate you expressing your point of view. We hope to have a wider array of size options in the future, and we thus far have made some improvements but there is still room for growth. While the style of jacket isn't the same, we'd recommend checking out the [Men's Iron Forge Hemp Canvas Ranch Jacket](https://www.patagonia.com/product/mens-iron-forge-hemp-canvas-ranch-work-jacket/27805.html?dwvar_27805_color=COI&cgid=mens-jackets-vests) in the meantime, as we do offer this in a 3XL.
Sort of amazing that such a lightweight coat would be able to provide as much warmth as this coat does. Wore it as a outer layer over lightweight polyester long sleeve shirt over a lightweight capilene undershirt. Starting out at 8AM stream wading at near freezing temperatures and coming in for lunch in sunny 60s; comfortable the whole time.
Ive worn an earlier version of this jacket for several years, and while it was still serviceable, decided to upgrade. Worn with only a short sleeve shirt, its impervious to high wind, and remains warm in mid-40 degree weather. Like my last jacket, that I gave away, it will be worn alone or as layering .
All-around great jacket
Bought this jacket at REI 6 yrs ago, used it nearly daily since, and in all kinds of hiking, wilderness canoeing, fishing, skiing, etc., etc., etc. I finally wore it out (became threadbare) and replaced with exact same one. Perfect under-liner jacket. Don't stop making it - will need to reorder in another 6 yrs.
its third jacket my son wears so he has different colors. He wears it to very important filming in Hollywood and has worn Patagonia clothes since Pepperdine years. I want to connect to the Appalachia project and teach the natives workers to make your clothes. Theres an Appalachian group in Lexington, Ky to help you connect
The quality is very poor. This jacket is not worth the price. I purchased for my husband at Christmas time- he wears it for casual/daytime wear and the stitching is already coming undone in multiple places.
Thank you for the review on our Nano Puff Jacket. We're sorry to hear that you don't feel like the quality is up to par. Please note, all items are backed by our Ironclad Guarantee, and we want to be sure you're satisfied. If that is not the case, feel free to begin a return [here](https://www.patagonia.com/returns.html).
Brilliant multi-function jacket
Great insulation jacket, it’s extremely lightweight, feels robust, packs down inside itself so it’s tiny and it has great warmth properties. It’s smart enough to wear as a stand-alone outer when going to the pub but also warm enough to wear as part of a layering system when on hikes and climbs. I have worn this in conjunction with a base layer, Pat... Read Moreagonia fleece and a goretex shell jacket and have been comfortable at 3,000ft with temperatures down to -15°. I’d recommend this jacket to anyone looking for a jacket with multiple uses.
Super jack for casual wear
I got a xl maybe 5 years ago, and as the gith increased with age, the XL wouldn't zip up without a great deal of effort. So I bought an xxl -- I can zip it up ok -- sleves are a bit longer -- buit overall it is such a great product that the sleeves are but a small matter.
Great looking runs small
Jacket is unbelievably warm for its weight. It wears well...however I have a long torso so the jacket tends to ride a bit high on the waist for my preference ...still an amazingly functional jacket. Get yourself one if you dont already have one. My wife also has one and finds it ver functional for what se does as well. .
A puffy worth a thousand patches
**for the Pullover version: I wear this when I know it's not going to rain, but am worried about wind (sailing etc.). I wear the nano air underneath a rain layer when it's going to be wet as it's more breathable. This'll be sweaty if you are active. But if only moderately active, the internal liner helps block the wind conside... Read Morerably adding to percieved warmth. Patagonia: bring back the pullover! It's lighter, less bulky and most importantly provides greater wind shearing on your front (no zipper chills). Mines got a million patches and is an outrageous colour so it'd be great if you could just hop on that.
Warm but faulty threading.
This jacket is my first nano puff. Brilliant in most ways except that I have multiple threads loose throughout the entire jacket. Ive only had since November. Not satisfied with this price and hype for product. Thought these things were meant to last! Shame.
Thank you for the review on our Nano Puff Jacket. It's unfortunate to hear about the loose threads, luckily the insulation is one piece so it will not affect the performance of the jacket. If you're unsatisfied, do not hesitate to send it back to us. However, if you'd like to give it a go repairing it, we have this [handy guide](https://www.ifixit.com/Device/Patagonia_Nano_Puff_Jacket) available.
My go to favorite Jacket
Stylish, lightweight and warm. Im 175 lbs and the medium fits fine if I didnt want room for a thick fleece for teen temps. I bought the large instead to allow for extra versatility. That said, the large size still fits great even with a thin fleece! Super comfortable and well made. I liked so much, I bought two!
This is a great jacket. It is light, warm, and comfortable. The only problem with it is that, if you wear it without an outer layer, the stitching on the forearms tends to catch/snag on the zippers for the pockets. If the zippers had a thin polyester cover to keep them from catching the stitches, this would be a perfect five star jacket.
Warm & comfy
I find your products run smaller than most and have a fitted design. I usually wear a large, but the Xtra large was the right fit for me with this jacket. I actually bought both a large and Xtra large. I sent back the large to you and kept the Xtra large I bought from a Dicks Sporting Goods. I really like the color and light weight feel that is war... Read Morem and comfy.
I am a woman and bought this for myself. We keep our house on the cold side (59 degrees) and I like to wear a coat around the house during the winter. I originally bought a XS but it was too small, I like the coat to be loose on me. I weigh 120 lbs and went with a size medium. I choose crater blue and I love the color. It is comfortable and will be... Read More perfect for me. I wanted a mens coat because I prefer the colors Patagonia uses on mens coats then on womens.
Nano Puff Jacket
Love the jacket, but the sleeves are a bit too long. I called customer service, and they did not recommend alteration!
Thank you for your feedback. We're always happy to provide any garment dimensions before purchase. Just so you're aware, our warranty won't apply to any area of a garment that's been altered.
Just Right for my needs
I live in North Florida, where winter is mild but morning temperatures can drop into the 20s or 30s fairly often. I am an active senior, and walk every morning for exercise at 7-8 am, year round. I also fish and boat, and occasionally travel to the southern mountains or farther north in the winter. The Nano puff is perfect for me, as it is super l... Read Moreight, extremely flexible, packable, and warm. Fine as an outer layer if not raining and works as a mid layer with a shell on top. I liked my blue one so much that I bought a brown jacket recently, and also have two Nano vests: one red and one blue. Mostly my many other jackets, fleece, vests, and parkas are hanging unused. Maybe Ill find something better. I also have a down puffer, and like it too, it rarely use it where I am. Also have three Patagonia rain shells, and find them excellent as well. The fit is fairly trim, but not too tight for my build, which is average for a 74 yo male, 510 and 175 lbs.
Great Combo of Style & Warmth
This was the first Patagonia jacket Ive ever purchased and Ill most certainly be back. Its hard to find a jacket that stylish but also warm. Its typically one or the other, but you get both with this one. Its not quite a parka, but it keeps you ridiculously warm while also looking good with anything. Highly recommend.
Absolutely the best jacket I've ever owned.
I first bought this jacket in the SF store because it was very orange (a beautiful SF Giants orange). When I tried it on, a woman next to me said, "It's very orange" and inadvertently sold it to me. It goes great with my usual Giants hat. The genius of the cut of the jacket is that it's cut closely at the bottom so it retains he... Read Moreat very well but the there's enough room to layer if needed. A little layering and it's perfect for 35 degrees or so. With a t-shirt, it's great for San Francisco days that might range from 55 to 65. I've even worn it in warmer weather and unzipped a bit, it's almost like a windbreaker. It's genius. My original jacket (an XL) was stolen at a coffeeshop. When I saw they didn't make the beautiful orange jacket anymore (I called Patagonia and they were nice enough to check inventory everywhere they could to confirm that there were no more available...great service!), my wife combed ebay until we found an orange one. It was Large rather than XL but I had to have it. It turns out the L was an even better fit. Last comment, plenty of inner pockets are a huge plus.
Great for practical work
I work partly in a city environment in the foothills of the mountains and partly in the mountains. The temperature is just around zero during the day but it still gets pretty hot in the sun sometimes. Apart from that the work I do varies from being static in one position over longer periods to suddenly being up and running/moving around at a higher... Read More pace. This jacket has been perfect for that. This is the second time i buy this jacket. Not due to poor quality though!
I have worn this jacket for an entire weekend & have can honestly say I have never been so happy in the cold! I was comfortable & unrestricted by the usual 5 layers I would normally have to wear. The best compliment I can give this jacket is my husbands quote; it must be keeping you warm because you have complained about the cold once!
Super light and versatile
I got this jacket for my husband. He said its super light and comfortable. I thought I bought the down jacket but I checked the label and its not down which is fine. I do not regret buying this. You just have to layer it , if its gets too cold. Normal wind and cold you can survive on this jacket. Its a great jacket. I like it.
I've had this jacket for close to 10 years now. It is a true staple. I use it as a mid-layer under a Patagonia shell for snowboarding, I use it for travel as you can roll it up and add it to your carry-on, I use it on hikes if it gets colder, and I use it around town in the shoulder season. Great warmth-to-weight that rivals down, but I can th... Read Morerow this in the washer and dryer. Added bonus: you can use it as a pillow when rolled up - very handy on an airplane.
Very comfortable and light weight
I bought this for my husband. He loves jacket. Almost true size depending of your body shape. It very comfortable, keep warm and light weight so it can just roll up and stored in a bag, easy. Also kind of classy looking. Im highly recommend. I wanna get for my self too:)
Love the product. Need some help on the online sizing
The product is great. My son has had a version of this product since he was five years old. Absolutely perfect for Southern California. Normally I purchase in the store but this year we purchased online. The product is great but would love an improved online tool to help with sizing. Or better yet would love to go to a store!
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