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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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I like this jacket. However, it has its major flaws. The jacket runs very small. Also, the hood it very tight around my childs head. It was hard for him to even get it on. Love the look of this jacket and has a great feel unfortunately not one of the best jackets made by Patagonia.
Thank you for your feedback on the Patagonia Boys' Infurno Jacket. We are of course sorry to hear that it did not work out for you. You are always more than welcome to [return](https://www.patagonia.com/returns.html) any item that does not work out for you.
XXL Does fit Adults
I wanted to write a review because when I was shopping, it was difficult to determine if the size XXL would fit an adult. I am appx. 5'6 - 5'7, and weigh appx. 135 lbs. I noticed some reviews saying this ran very small, so I was concerned it would not fit. I am glad it did! I tried this on with a light sweatshirt and there was still room ... Read Morefor another layer. I was concerned about the arms being too short (which is the most common problem I have buying children's sized clothing), but they were normal length on me. The hood even fit. Clearly, this would be longer on a shorter person, but I don't mind the length of the coat which hits a little below hips on me .
I bought this for my 9 year old who typically wears a size L in boys thinking it would be a little big! I would say the XL fits like a M. We had to sadly return it.
Thanks for your review on our Boys' Infurno Jacket. We're sorry to hear that the sizing was inconsistent for you, we are actively working to fix this issue throughout our product line. In the meantime if you'd like to make a [return](https://www.patagonia.com/returns.html), feel free to do so.
Broke within two days
The zipper broke within two days. My son loves this jacket, he finds it warm but the quality is very disappointing for the price. I bought it from Backcountry and its 2 days past its warrantee so now Im stuck with a broken zipper.
Thanks for your feedback Geraldine. We are sorry you are experiencing zipper issues. Regardless of where you buy our product we want you to be fully satisfied. Please visit our [Repairs](https://www.patagonia.com/returns.html) page and we can help you get that zipper fixed for your son.
Lightweight and warm
We weren’t sure which size to go for - my daughter is 10 and on the ‘shorter side of average’. In the end we chose size Large and I’m so glad as Medium would have been too small, or at least had no growing room. Simple styling and light weight make this an easy-to-wear jacket. My daughter says it’s warm, cosy and keeps the wind at bay on her walk t... Read Moreo and from school - it looks good too, so it’s a winner for us :)
Sizing chart is off
My son is average for an almost 11 year old(he’s one month away). I don’t like to buy clothes that he’ll “grow into”. I prefer the clothes to fit and be wearable when I buy them. He normally wears a size 12 so I bought a size 12 in the jacket after reading all the previous reviews. It’s still too small. I’m hoping to return and order a size 14. I w... Read Moreill try to update my comment later with his height and weight( he’s very average for his age). The length was decent but the sleeves are far too short. The lining is cute(faux fur) and I like that the lining of the sleeves is a faux satin type material so he isn’t having a hard time with his sleeves riding up when he puts the coat on. Still a great product but you may want to order one or, in my case, two sizes up.
I have 4 kids and my kids have worn the nano puff jackets since they were babies, but I purchased the Infurno two years ago for my son who was 5 (XS) and this one has now become a favorite. I prefer it to the nano puff jacket because it’s very sturdy, durable, and very warm. My son has worn it often and gotten it very dirty and it has washed really... Read More well and still looks new. He passed it on to his sister today and I bought a new one in his size. I love knowing that I’m not just buying a jacket for my oldest because it will be passed down and keep all of my kids warm. It’s worth every penny.
My son is on his 4th size of this coat. He asks to size up on the inferno each time he outgrows it. He passes them on to his sister, who also love it. I have to say that of all of my Patagonia purchases, this coat has held up the best. They all look brand new after both kids have washed/ worn them for multiple seasons. It washes really well. It... Read More7;s not very heavy, but it's extremely warm. My son will occasionally layer a fleece or sweatshirt under it if it's super cold( windchill below zero) and he plans to stay out for hours, but says he has never felt like he needed to come in early, due to being cold.
The BEST kids winter jacket
I bought this jacket for my older son just before he turned 5 (size XS). He wore it for two years then passed it to his younger brother,and we bought him the next size up (he's now 7 in a Small). The first one,almost 3 years in,is still in great condition. The only detail I did not like on the older jacket was the coil zipper. The new (current... Read More ones for sale) jackets have a vislon zipper which functions much better (plus is easier for younger kids to zip). Both my kids love how soft the jacket is on the inside. It's been the perfect weight for our Bay Area winters,weekends at Tahoe,and when visiting the midwest in the winter. It's also works well in rain so no need for a 2nd rain coat.
GREAT jacket for boys AND girls.
I love this jacket! I bought the brown in a size 10 for my 8 year old SON (who is by average, short for his age...still wears 6-7 tops and size 7 jeans) and the green one in a size 8 for my 6 year old DAUGHTER (normally wears size 7/8). Both jackets fit great! I did size them up so they can wear another year, but they can pull off the extra room in... Read More the jacket layering underneath and rolling up the sleeves one time. I do appreciate the length too as it's a parka size coat, which fits past their waist about mid thigh. I was most interested in this jacket because I needed something to suit my very active kids who are normally are VERY rough on their clothes as we do a lot outdoors. The shell on this coat is VERY good quality and still very warm inside (and water resistant). I was worried with other jackets , that with regular activities of climbing in the trees, climbing rocks, riding bikes, hiking, even falling down, etc... I was worried about the shell getting ripped. It's been great as a fall jacket, but as it gets colder will need layering underneath. HIGHLY RECOMMEND! NOTE: Dear Patagonia, I love this jacket! I've received many compliments! Both my kids have enjoyed them very much! However, I only had 1 initial concern unrelated to the quality of the coat. Inside the coat on the size tag it states it is a "BOYS" coat. My 6 year old daughter questioned why her perfect, warm coat said BOYS on the tag. I understand it was made for the boys department, but there wasn't an Inferno coat made for "GIRLS" so, I had to buy a BOYS. I try to purchase gender neutral colors so my son can pass on his worn wear to his little sister. I have since resolved this issue with my daughter explaining the quality and function of her coat exceeding just a label on the tag. Thanks for keeping our family warm!
Great Coat for Tween
This is the "best coat ever" according to my son. I think it is a good value and a great everyday school coat. The outer fabric sheds water well and is softer than it appears on the photos. The inner fabric is soft and cozy. A hood is essential for kids who continually loose hats and the pockets are big enough to hold a pair of gloves. My... Read More son has been wearing the coat everyday for a couple of months and it still looks brand new.
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