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Returns and Repairs
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From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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Love But Wish I Asked For The Bigger Size
My husband got me the medium 70L size as a present. I wish I had asked for the bigger size. I was concerned the bigger size would be too easy to over pack and be overweight for airplane travel. I am good at packing tightly and this is a concern for me. The problem is we often both use the same bag for weekend car travel and my husband throws in a l... Read Moreot of gear and I like to throw in a thin blanket and all that stuff adds up. Definitely could have gone with the bigger size. If we had, throwing everything in wouldn't require as much time organizing to get it to close. I think if it was just me it would be fine but my husband is the opposite of me and just throws everything in a pile and doesn't pack well. But I love it a lot, I just kind of wish I had instead gotten the small and large! The grass is always greener. I think the wheeled version is the best, if I ever needed to put something this big on my back it would be an actual pack and the wheels are great around town and what not but you still get the easy accessibility of a duffle.
Wheel fell off..
A wheel fell of after light use and the other one wobbles.
Hello Greer, we appreciate you taking the time to share your experience with the wheeled duffel. Our products are covered by Patagonia's Ironclad Guarantee and you are welcome to [return](https://www.patagonia.com/returns.html) it for a warranty evaluation. We can also look into any DIY replacement parts if needed, please contact Customer Service at 1.800.638.6464 or chat with us.
I am really impressed with the overall quality of my new duffle bag and especially like that it is wheeled. Two small issues. First it is extremely hard to lock the main section of the duffle with a TSA approved lock, holes in zippers aren't big enough. Second there doesn't appear to be any place to put an ID tag.
Best waterproof durable travel bag Ive used yet.
Best waterproof durable travel bag I've used yet. The wheels make this bag. Just completed 10days of filming in the Amazon. Most time spent on boat and remote communities where no shelter was available for the bag. Lots of rain, mud and sunshine but this bag kept everything secure. I built a solid frame for lenses inside one half of the bag an... Read Mored drone storage in other half. Was able to fit tent and many extras with room to spare. Highly recommend this bag and pairing it with the waterproof backpack and carry-on.
The best, lightest bags around BUT
Ive loved these bags for the last three years. They are stellar for people who travel with a lot of gear. Im a professional skydiver so I have one bag dedicated to wings and harnesses etc, and the other dedicated for clothes. You can fit SOOO much gear in these but it comes at a price In three years Ive broken 4 wheels off. One minute Im rolling s... Read Moretress free through an airport in Siberia and the next minute crack, wheel and axel fall off. This has happened to me 4 separate times in very inconvenient places. Patagonia always fixes it but MAN I just wish they would redesign this weak point in the bag. My coworkers who also travel with a lot of gear have moved onto other bags. Im not ready to give up the black hole series yet just hoping that Patagonia will fix this one issue to an otherwise perfect roller bag. Please, Patagonia, please.
Thanks for providing the feedback here. We've passed it along to our design team.
Great bag, great quality!
This is my second black hole big bag, after destroying two freight liner max bags over the course of 20+ years of worldwide travel to difficult fishing destinations. These bags are better looking than the freightliners, but dont have the structure on the sidewalls that I prefer - otherwise, theyre great.
Black Hole Back
My black hole bag bought over 15 years ago has traveled all over the world and taken endless abuse. It is one of my favorite possessions. Even though I have not bought this newer version, IF my old one ever wears out, I will get another right away. One of the best purchases I ever made.
Rockin and Rolling
Whether headed to visit the parents or off on an epic adventure, the wheeled duffels manage clothing and gear to meet the largest or smallest needs. Finally the handles simply and efficiently moves up and down to meet any size person and conditions. Add the large skate-board Type wheel and they Ill over any terrain - sand a bit more ending. Watchin... Read Moreg luggage being loaded on the plane or boat in the rain used to add gut wrenching sucking sound, but the fabric on these bags handles that deluge. All in all, 5 stars and a Must have.
My third wheeled duffel!
This is the third wheeled duffle we have purchased and plan to buy one more so each family member has one! These are very sturdy. I seriously doubt the airlines could do any serious damage to this bag short of slicing with something sharp like a knife. The interior is roomy and held a week's worth of clothing, toiletries and 4 pairs of mens sh... Read Moreoes. The wheels are high quality and roll smooth and quiet. They are well protected by the frame. The extending handle seems much more solid and sturdy than another well-known expensive name brand suitcase I own. I wouldn't pack breakables in this bag. The airlines cracked a coffee mug I thought I packed well in the center of the bag surrounded by clothing. I would like to see Patgonia design it about 1-2 lbs lighter so it makes it easier to comply with the airlines weight requirements, but they would likely haven't sacrafice toughness which isn't something I would want to compromise.
I haven't had this bag very long, however I'm on my first trip using it. It fits plenty of clothing, gear, etc. I've packed up sleeping bags for my son and myself and my clothing, some ski gear and more. The wheels roll very easily. I'm a fan. It seems very sturdy so far, hopefully it feels this way years from now, too.
Nice Bag but Quickly Broke
I purchased this product and on the first trip the axle for the wheel got bent during travel. It wobbled for a couple more trips and then broke off. It has not been a quick process to get a replacement. I like the actual bag but the roller wheels seem poorly built.
Hello Ross, we're truly sorry that one of the wheels broke on your first trip. If you purchased this directly through our website and if you are in the US, we can quickly send you a free replacement. If you didn't purchase it from our website, we'd have to go through a different process which sadly takes a bit longer, but we'll get you taken care of nonetheless. Thanks so much for sharing your feedback with us.
Great bag with a slight design flaw
I have several black hole duffle bags which I love, so I purchased the 100L wheeled duffle to complete the set. The bag itself is great - recycled materials, high capacity, and seemingly quite durable but it has a design flaw : it's only two wheeled. When you fill the bag with gear, it can be extremely heavy, and because you need to keep it ti... Read Morelted over to pull it, it can be very tiresome to wheel it around. My wife wasn't able to wheel hers more than a few blocks at a time before her arms gave out and so we needed to return it. If Patagonia could add two additional wheels so the bag could roll completely vertical, I would happily repurchase.
Nice but poorly built
I have had this wheeled duffel for about three years now and it has been to six or seven countries in three continents. In other words, it has been used pretty regularly. I love the size, the compartments, the aesthetics, but Im very disappointed with the build quality. Within the first year of use the bag started to fall apart, first the handle co... Read Morempartment and then both wheels. Ive tried to fix both myself but really its just gerry rigged because even the things that should be fixable arent. The wheel assembly is very weak and the bolts that serve as axles get bent very easily. Replacing these with stronger bolts should be easy but the problem is inside the assembly there is nothing to hold on to the bolts. Again, I have used this bag to travel all over the world, but regardless I would have expected it to last a lot longer.
Thanks for the feedback on the durability of your Black Hole® Wheeled Duffel Bag. All of our gear is covered by our lifetime warranty so please reach out to our Customer Service team for a repair or replacement.
Disaster Relief Gear Bag
We havent deployed since COVID-19; but, now Im better prepared. This bag will allow the carry of some base camp Kit, an emergency field pack and other gear as needed for the situation. It will be supplemental to other bags, such as a carry on when traveling by commercial flight. We have used - and used up - many types of bags. This one is much more... Read More resistant to heavy rain, etc. It looks, feels, handles likereal kit! I could almost (operative word) engineer a tougher bag... which would cost 2-3 times as much in both types of expense...
Top shelf bag!
Ive had my first 100L black hole wheeled duffel bag for just under two years. In that time, it has traveled throughout North, Central, and South America with me several times. Despite unavoidable and harsh treatment through the handling of esteemed airline baggage handlers, to cramming it in the back of the worlds tiniest taxi and bringing it thr... Read Moreough a variety of environments, the materials with which this bag was made show very little wear and tear and seem almost self healing. So, not sure what wizardry was applied to my bag but Im grateful and I love it! One of my favorite parts is the robust (but light) frame and harder shell that makes up the bottom and back roller feature of the bag. Ive used this aspect to pack away delicate souvenirs or bottles of whatever local adult beverage I wanted to bring home to share with friends without any issue or fear of damage. Its trusty and has the space and protection which has given me confidence in packing for trips from a week to six months away. Though I probably didnt need to, I bought another one of these bags and its been, and always will be my go-to for travel. Thanks!
One of the best of this type of bag out there.
Having used many, many, different brands of wheeled duffels, this is the hardest wearing one I've used. With a new trip every 2 weeks, I put my luggage through hell on airlines, in cars, on trains, and carrying around the world. This bag has held up the best with hardly any signs of wear after a ton of trips worth of use.
The wheels are cheap
After 4 trips the wheel axel was bent. As of this morning the bag was rolling fine but after a two hour flight the wheel was gone when I picked it up from baggage claim. Now I'm on a 3-city work trip for 2.5 weeks, dragging around a 100L bag of clothing with one wheel. Not what I paid for or expected. So frustrating considering I already threw... Read More out my old duffle roller that I got from a discount retailer in 2002 that never lost a wheel!! Other than the quality/design issue, the bag looks great and is a perfect size. My partner and I were deciding on another 70L or 100L, but now we're probably going to rethink that.
Sorry to hear the bag had a wheel issue so soon after purchase, but we really appreciate the great feedback! We'll be happy to [help](https://help.patagonia.com/s/) you [return](https://help.patagonia.com/s/topic/0TO1L0000002yyTWAQ/returns-exchanges) the bag to a Patagonia-owned store or to our main service center. We'll gladly send wheels to you on your trip if that fits into your schedule as well. Please don't hesitate to reach out to us!
Black Hole Wheeled Duffle 100L
Great travel bag, always my main pack for my month long work events Great resistance to the weather, the belly of a plane, and the camp sites. The quality of the craft over all is on par with what I can expect from this company. I wouldn't complain if it were a bit more sturdy in regards to the metal frame as well as maybe a upgrade for the wh... Read Moreeels. Putting it short, sometimes I travel along rougher roads. So having some kind of all terrain wheel option to be a game changer!
Bag needs better design
I'm an avid Patagonia user. My job takes me around the world where I am traveling to a wide range of environments. I have a three bags from the Black Hole franchise and I love them. I bought the 100ml bag for a film where I was going on a shoot deep into the amazon. After packing my bag I quickly realized this bag had some design flaws. 1st im... Read Moreprovement needed are handles on all four sides so you can grab from the side and top to quickly lift and store. 2nd improvement needed is a support bar at the bottom front of the bag so when you stand it up the weight doesn't make it topple over. 3rd improvement needed on this bag is to increase the length of the retractable handle. It is nice to be able to throw a smaller bag on top when you are rolling through an airport and need to give your back a rest. Thx.
Amazing Gear Bag
I got this bag right before Christmas for a ski trip and was able to pack all my gear and casual wear in it. The size is perfect for toting ski gear (ie jackets, pants, baselayers, etc.) all over the place. The tote is super durable and the wheels make for an easy stroll through the airport no matter how full it is. I used to travel with 2-3 bags, ... Read Moreand now it all fits in the rolling duffel.
Love this bag
I gave this bag to my daughter and her husband for Christmas. They already have one in a different color and needed a new one now that they have two kids. Left our house repacked for a ski trip to celebrate Christmas with the in-laws singing the bag’s praises for being able to hold all they needed including presents for the in-laws!!
Recommended, but only conditionally
Based on the glowing reviews this bag has received from others, I thought I'd purchase one. I was very pleased with most aspects of it - all aspects in fact, until the third time I used it, when airline baggage handlers managed to somehow severely bend one of the axles. I tried searching the internet to find if/how axles can be repaired and wh... Read Moreile the autocomplete of the search engine filled in what I was about to type, I found very little information. I suspect, since the search engine knew where I was going with my query, I'm not the first person to search this topic. It's unfortunate that a bag as pricey as this one would be so easily damaged and I'm not certain, after looking at how things are assembled, that it can be repaired. So, I would say that if you are going to be able to ensure that the bag is handled with reasonable care i.e. not entrusted to airline baggage handlers and such it would be a great bag but I can't recommend it for use when it must be entrusted to those who handle luggage sans kid gloves.
Great bag so far
I just returned from my first trip with this bag and so far it is wonderful. Plenty big to fit all sorts of gear (no problem putting full size dive fins in). Thankfully, it has enough form to stand upright regardless of how full it is. Be prepared to wind up over standard checked baggage weight limits, it's easy to put more than 50 lbs in this... Read More bag. I can't speak to how it will wear over time, but so far I'm quite impressed, and already considering buying a second for large and extended trips with family.
Black Hole Wheeled Duffel 100L
I'm going to Patagonia in Argentina on a fishing trip soon. My guide recommended this bag since it is large enough to carry my fly rod (4 pc), waders, Patagonia-Danner fishing boots, a week's worth of clothes, other fishing gear and maybe even a fishing boat. It is a big bag. I haven't traveled with it yet, so don't have any exp... Read Moreerience to share, but so far it seems good.
The bag was a gift to my daughter that has been traveling with a 20 year old piece of luggage that already weighed 25 pounds empty. The black hole bag is a new beginning to traveling for her. Roomy and light weight! Complete awesomeness! Every kiddo of mine has a black hole to take them to the ends of the Earth! 💪
Too big, way too heavy
Bought this bag during a 5 month seasonal job in Alaska, while I still had 5 months worth of clothes and gear. Had been wanting a rolling bag for a while, carrying a 40L backpack and a non-rolling 60L duffel had become more trouble than it was worth. I travel frequently in my downtime and needed a solution to the back breaking. I also take remote s... Read Moreeasonal jobs most of the year and needed something big enough to put supplies and gear in. My 60L black hole duffle is great, but always stuffed to the brim when I take these jobs/long trips, and it’s hell on my body to schlep it in addition to my pack. But now I’m dealing with the stress of meeting the standard checked bag limit of 50lbs for most flights and train rides. The bag is near 10lbs on it’s own. I barely have it filled now, in-fact I’ve had to give away or toss most of my clothes and gear... and it’s still weighing in at 47lbs. I have my stuff stripped down to the very bare minimum, only practical things one would need for transitioning from warm climates to potentially snowy mountain towns in Japan. That being said, I don’t even have a winter coat or boots in there. I guess most people who buy this bag and claim they can fill it are also the type who don’t have to think twice about paying oversized luggage fees at the airport? ¯\_(ツ)_/¯ Pros: -VERY sturdy -pretty weather proof so far -lots and lots of room -no longer traveling with neck/back pain that comes with juggling a 40L backpack and 60L duffle -handles make it easy to lug this beast in and out of taxis or oversize bag bins on trains -could probably ride down a snowy mountain on it, if the occasion called for it Cons: -maybe a little too big for a single traveler who doesn’t fly first or business class -struggle to pack it for a 3 month travel stint in varying climates and have it be below 50lbs weight limit for checked baggage -frustratingly empty for how heavy it is. I really, really, really wanted to fall in love with this bag. Have been wanting to upgrade from my beloved 60L black hole duffel to a roller. But at the end of the day, it’s jus not right for me.
So much space
I love this bag. It's durable, plenty of space an extended vacation and the large wheels make it possible to roll across a lot of different terrain. I bought the 70L first but it was just a little small. I really wish Patagonia had a size between 75L & 100L, that would be the perfect for me.
Just back from a trip to Chamonix with my new Black Hole duffel. It does exactly what I needed it to do: carried all gear and clothing needed, weathertight, easy to roll over cobbles, through airports, etc, easy to spot on the luggage conveyor, Showed NO marks after 2 weeks in some difficult travel.
International travel to weekend car camping is great, but did not hold up to baggage handlers
I have the older 120L. I took ONLY this bag for a 1 year trip to Korea and then a 1.5 year trip to the Dominican Republic. It has tons of space and looks great. The wheels can be a blessing and a curse. The bag is so big it holds a lot and is suited to be wheeled but the wheels took some damage on my international flights which took it from a bless... Read Moreing to a curse. The good: It's huuuuge! The outside material is very durable Handle placement is superb The zippers all work great (I even put a TSA lock on the main compartment, np) Extended handle is sturdy and well built Rolls easily* The bad: The inside compression straps work ok but because it's so big it needs another one in the middle, it bulges in the middle The wheels did not hold up to the baggage handlers. First flight I had one of the wheels bent. Maybe the third flight and the other bent. Patagonia is great, even internationally, unless you're in a country that does not supply that type of bag. They tried to repair it while I was in Korea and made it worse. I had it fixed when I got back to the US. If you are doing a lot of airline travel (my problems could be limited to international), I would be wary of taking this bag. Otherwise, it is amazing!
Wheels Rock, Fits in Overhead on Small Plane 40L Wheeled Black Hole Bag
I travel a lot. The wheels are sturdy as a bag should be. The bag fits, while lengthwise, in a small CRJ plane overhead bin, which is awesome. It's 'flat laying'. I'd add some grab loop to the bottom, sleek but functional to toss up a bit easier. The handles are normal human size, and sturdy thankfully. I'd include purchase... Read More of an optional Patagonia Medium Cube to help with the small stuff at the top of the bag for your organization. I have the 40L duffel and I could take both and pack enough for a variety of conditions!
Why didn't I buy one sooner?!
Black hole is a very accurate description. I'm pretty sure this bag can also double as Mary Poppins bag. It can seriously pack a ton of gear with ease. We packed for hiking adventures with a 9 month old in this bag and were able to fit an entire external frame baby carrier in the bag and still pack everything we needed with room to spare. The ... Read Morematerial is very durable and extra points because it is recycled. We bought two bags, with the trout on them and this made our bags super easy to pick out at the airport. Just get the bag. You will use it, you will love it, you will also want the carry-on 40L.
Perfect for gear heavy solo traveling
I've been hemming and hawing about getting a wheeled duffel, as I've been able to get by with my regular duffels, but with more frequent gear heavy solo traveling, I made the plunge. Holy guacamole, life is easier! With the rigid framing of the wheeled duffel you don't have as much give as you would with the regular duffel, but man i... Read Moret makes a difference to be able to pull it around on wheels rather than doing the duffel shuffle in both hands, one on your back, and one turtled on your chest. The new 100L has the same dimensions as the previous 120L, for those who are curious about what the new sizes mean!
The BLACKEST Hole
I have enjoyed traveling on different continents with my 70L .. and purchased the 100L for an extended travel adventure. However, it didn't service me well for several reasons. Primarily, the wheels weren't versital enough -- if they redesign, I'd suggest those rotating/pivotal types. Next, it was too big and deep -- I couldn't ... Read Morefind things -- they got lost! Finally, it was too large -- bulky & heavy-- to comfortably take it off the luggage carousel.
Awesome bag, just a bit too large
I just took this bag on a 3-week adventure through France, Italy and Switzerland. The bag handled the trip well, I only wish it was a bit smaller. I didn't need all the room it offered, it was at the weight limit for air travel without being packed full, and it was a bit of a beast to get up stairs without help. I would have liked to have purc... Read Morehased a 90 liter version instead, which doesn't seem to be available any longer in a roller bag. I do have the 90 liter black hole bag, and it's the perfect size, but I wanted a roller bag for this recent adventure. I will say that it was easy to live out of this bag, moving daily and not unpacking at all.
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